Ashley Herrera
Houston,TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional
interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
Work History
Assistant Manager
Cng holdings
Houston, TX
07.2022 - 01.2025
- Helped oversee the daily operations of the store, managing staff and inventory.
- Maintained hands-on knowledge of job roles and regularly stepped in to perform business duties.
- Processed loan applications, reviewed credit reports, and made loan decisions.
- Identified opportunities for upselling additional products or services based on customer needs.
- Assessed and evaluated customer needs to offer appropriate loan products.
- Employed active listening skills during conversations with customers.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Administrative Assistant
Proinlosa energy
Houston, Texas
04.2020 - 06.2022
- Used voice recorder or notepad to compose and transcribe meeting minutes.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Maintained office supplies inventory by checking stock to determine inventory level.
- Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
Manager
McDonald’s
Houston
03.2018 - 05.2022
- Led a team of XX employees, ensuring high productivity and excellent customer service.
- Established processes to ensure efficient workflow throughout the organization.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Trained employees on additional job positions to maintain coverage of roles.
Education
High School Diploma -
MacArthur High School
Houston, TX05-2020
Some College (No Degree) - Phlebotomist
Lone Star College
Houston, TXSkills
- Able to interact comfortably with all levels of management, clients, and peers
- Customer Service and Goal oriented
- Motivated team player
- Multitasking and Organization
- Outstanding communication skills
Languages
English
Native/ Bilingual
Timeline
Assistant Manager
Cng holdings
07.2022 - 01.2025
Administrative Assistant
Proinlosa energy
04.2020 - 06.2022
Manager
McDonald’s
03.2018 - 05.2022
High School Diploma -
MacArthur High School
Some College (No Degree) - Phlebotomist
Lone Star College