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Ashley Hicks
Hilliard,FL
Work Preference
Summary
Certified Medical Assistant with a focus on enhancing patient care through AI-assisted chart reviews and effective care coordination. Demonstrated success in optimizing workflows, improving documentation accuracy, and engaging patients to address care gaps, all while ensuring HIPAA compliance in remote operations.
Overview
1
1
Certification
19
19
years of professional experience
Work History
Chart Prep Specialist
LifePoint Health
Remote, TN
05.2023 - 05.2026
- Reviewed 80–120 patient charts daily to verify documentation accuracy, quality measures, and care gaps in a high-volume remote environment.
- Leveraged AI-assisted chart review tools to enhance documentation accuracy and reduce turnaround times.
- Prioritized and organized large volumes of patient data to streamline digital workflows and meet deadlines.
- Performed patient outreach via phone, email, and text to boost engagement and address gaps in care.
- Maintained HIPAA compliance in remote communications and medical record handling.
- Partnered with team members to design and implement AI-driven process enhancements.
Clinical Support Coordinator
Family Care Partners
Remote, FL
11.2021 - 05.2023
- Coordinated patient scheduling, check-in/check-out, and billing support to enhance clinic workflow and patient experience.
- Managed high-volume inbound calls, triaged concerns, and improved patient satisfaction through timely resolution.
- Maintained accurate medical records and demographics while processing prescription refills and communicating lab results to uphold patient care standards.
- Supported providers and office staff with daily administrative tasks, minimizing bottlenecks and facilitating efficient clinic operations.
- Facilitated daily administrative tasks for providers and office staff to enhance operational efficiency.
Medical Assistant
Ascension St. Vincent’s
Hilliard, FL
11.2014 - 11.2021
- Prepared patients for exams and assisted providers during visits, improving clinical efficiency and enhancing patient experience.
- Conducted intake, obtained medical histories, and ensured accurate, timely documentation in the EMR.
- Verified insurance, maintained current patient information, and coordinated appointment scheduling to support front office operations.
- Processed payments (copays, coinsurance, balances) and completed end-of-day reports with high accuracy.
- Managed medical documentation, ensuring compliance with privacy regulations and organizational policies to safeguard patient information.
Patient Care Technician
Wolfson Children’s Hospital
Jacksonville, FL
08.2008 - 07.2014
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
- Maintained clean and safe environment.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
Medical Assistant
Jacksonville Pediatric Associates
Jacksonville, FL
01.2007 - 06.2008
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
Education
Technical Diploma - Medical Assisting
Concorde Career Institute
Jacksonville, FLHigh School Diploma -
Heritage Christian Academy
Jacksonville, FLSkills
- Chart Preparation and Audits
- Quality Measures and Care Gaps
- Documentation Accuracy and Data Integrity
- EMR/EHR: Athena, NextGen, eClinicalWorks
- Medical Records Management (HIPAA)
- Patient Scheduling and Coordination
- Medication and Prescription Refill Processing
- Prior Authorizations and Referrals
- Insurance Verification
- Patient Outreach (phone, email, text)
- Front Office Operations and Intake
- Time Management and Attention to Detail
- Cross-Functional Collaboration
- Effective Remote Communication
- Self-Directed, Independent Work
Certification
Nationally Certified Medical Assistant (NCMA)
Timeline
Chart Prep Specialist
LifePoint Health
05.2023 - 05.2026
Clinical Support Coordinator
Family Care Partners
11.2021 - 05.2023
Medical Assistant
Ascension St. Vincent’s
11.2014 - 11.2021
Patient Care Technician
Wolfson Children’s Hospital
08.2008 - 07.2014
Medical Assistant
Jacksonville Pediatric Associates
01.2007 - 06.2008
Technical Diploma - Medical Assisting
Concorde Career Institute
High School Diploma -
Heritage Christian Academy