Ashley Hicks
Hilliard
Summary
Certified Medical Assistant with extensive experience in remote care and patient care coordination. Delivered efficient support in medical records management, quality measures, and prior authorizations while independently assisting providers in dynamic healthcare environments. Focused on enhancing business processes through a strong foundation in quality assurance standards and effective problem-solving skills.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Remote Chart Prep Specialist
LifePoint Health- MGS
Remote
05.2023 - Current
- Prepared remote charts and conducted quality measure reviews to enhance provider efficiency.
- Reviewed patient records for documentation accuracy and identified care gaps to improve patient outcomes.
- Assisted providers with pre-visit planning and conducted chart audits to ensure comprehensive patient preparation.
- Utilize Athena EMR to maintain accurate patient information.
- Ensure charts are organized and prepared prior to patient appointments.
Clinical Support Coordinator
Family Care Partners
Jacksonville
11.2021 - 05.2023
- Coordinated patient scheduling, check-in/check-out, and billing support to enhance patient flow and satisfaction.
- Managed high-volume patient calls and addressed concerns to ensure timely resolution and patient satisfaction.
- Communicated effectively with patients regarding their care plans and treatment options.
- Maintained accurate patient medical records and demographics.
- Processed prescription refill requests and communicated lab results.
- Communicated care plans and treatment options to patients, fostering understanding and compliance.
- Communicated with insurance companies to clarify coverage policies.
- Collaborated with healthcare providers to obtain necessary documentation.
- Reviewed prior authorization requests for medical procedures and medications.
Medical Assistant
Ascension St. Vincent's
Hilliard
06.2014 - 11.2021
- Prepared patients for exams and assisted providers during visits.
- Assisted with patient intake, medical histories, and documentation.
- Coordinated scheduling and front office operations to enhance patient flow.
- Verified insurance and updated patient information.
- Clarified insurance coverage policies with companies to ensure accurate patient information.
- Communicated with insurance companies to clarify coverage policies.
- Reviewed prior authorization requests for medical procedures and medications.
- Verified patient insurance coverage to facilitate timely access to medical services.
Education
Technical Diploma - Medical Assisting
Concorde Career Institute
Jacksonville, FLHigh School Diploma -
Heritage Christian Academy
Fleming Island, FLSkills
- Chart preparation
- EMR systems expertise
- Chart auditing
- Medical Records Management
- Patient Scheduling & Coordination
- Insurance Verification
- Prior authorization
- Medication Management
- Performance Improvement
- Time Management
- Customer service
- Customer service
Certification
- Certified Clinical Medical Assistant (CCMA)
- Basic Life Support (BLS) Certified
Timeline
Remote Chart Prep Specialist
LifePoint Health- MGS
05.2023 - Current
Clinical Support Coordinator
Family Care Partners
11.2021 - 05.2023
Medical Assistant
Ascension St. Vincent's
06.2014 - 11.2021
Technical Diploma - Medical Assisting
Concorde Career Institute
High School Diploma -
Heritage Christian Academy