Ashley Hightower

• Implemented cognitive-behavioral techniques to address negative thought patterns and promote healthier thinking habits among clients.
• Used Software to document patient information, progress notes, and treatment plans.
• Provided crisis intervention services during emergency situations, ensuring immediate support and safety for affected individuals.
• Managed and prioritized customer service requests to achieve prompt resolution.
• Delivered exceptional customer service, addressing guest concerns promptly and professionally.

Computer experience

• Managed crisis situations effectively with effective use of therapeutic communication skills centered on calm approaches and avoidance of power struggles
• Anticipated and prevented problematic behaviors through regular observations and used skills to de-escalate growing conflicts.
• Customer service
• Communication skills in person, phone and email
• Computer skills, typing , computer programs
• Flexibility in different departments throughout the hospital and ability to learn new roles

• Computer skills, typing learning new programs
• Customer service hospitals customers , family and vendors
• Managed crisis situations effectively with effective use of therapeutic communication skills centered on calm approaches and avoidance of power struggles
• Anticipated and prevented problematic behaviors through regular observations and used skills to de-escalate growing conflicts
• Supervised handling of patients' belongings, including documenting and collecting items at admission, managing storage, and returning each at discharge
• Entered, transcribed, recorded, stored, and maintained patient information in written or electronic forms.

• Customer service
• Computer experience
• Protected staff and patients by reporting unusual behaviors or ailments to staff
• Documented initial and ongoing patient information, including temperatures, blood pressure and symptoms
• Restrained violent and suicidal patients with verbal and physical strategies
• Promoted client wellness and independence with close support and proactive skill building
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• Kept workstation and equipment clean, organized, sanitized, and sufficiently stocked.
• Sanitized work surfaces between food preparation, avoiding cross-contamination and maintaining food safety guidelines.
• Demonstrated punctuality and reliability in consistently arriving for scheduled shifts to meet service demands.
• Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
• Operated range of heavy equipment on regular basis with advanced skill.
• Adhered to heavy equipment safety and operation protocols, resulting in minimal complaints or incidents.
• Cashier

• Provided attentive service, regularly checking in on guests to ensure their needs were met.
• Managed cash transactions accurately, ensuring proper handling of payments and tips.
• Increased repeat clientele by building rapport with patrons and anticipating their preferences.
• Demonstrated flexibility in scheduling availability, working various shifts including weekends, holidays, and late nights based on business needs.
• Enhanced client satisfaction with thorough cleaning and maintenance of all facilities.
• Improved facility cleanliness by performing thorough and efficient nightly cleaning tasks.