ASHLEY HINES
Indianapolis,IN
Summary
Customer service professional with a background in hospitality, team leadership, and daily operations support. Known for managing shift schedules, assigning tasks, training teammates, and helping keep service smooth across guest-facing areas while maintaining a positive workplace and strong customer satisfaction.
Overview
16
16
years of professional experience
Work History
Team Lead
Pinheads
Indianapolis, IN
04.2022 - Current
- Led front-line team across bowling lanes, arcade, and guest service areas at Pinheads.
- Led and guided team members to foster a positive and productive work environment.
- Managed shift schedules and oversaw daily operations to maintain high customer satisfaction.
- Assigned daily tasks and monitored shift coverage for smooth Pinheads operations.
- Trained teammates on Pinheads service standards, point-of-sale steps, and lane procedures.
Server
The District Tap
Indianapolis, IN
04.2016 - 03.2020
- Greeted guests, took orders, and ensured prompt delivery of food and beverages to enhance guest satisfaction.
- Greeted guests and presented menus in bustling restaurant and taproom setting.
- Took food and beverage orders using point-of-sale system.
- Delivered entrees, drinks, and refills with attentive table service.
- Maintained cleanliness of dining area, promptly cleaning tables and efficiently seating guests to create a welcoming environment.
Cleaner
Dazzling Di's Cleaning Service
Indianapolis, IN
08.2010 - 07.2016
- Performed thorough cleaning of various surfaces residential and commercial spaces for Dazzling Di's Cleaning Service clients.
- Sanitized bathrooms, kitchens, and high-touch surfaces using approved cleaning products.
- Vacuumed carpets, rugs, and upholstery across assigned homes and offices.
- Managed inventory and supplies, facilitating smooth and efficient cleaning operations.
- Scheduled appointments and collected payments while ensuring thorough cleaning of residential properties.
Server
Tilted Kilt
Indianapolis, IN
11.2011 - 07.2013
- Delivered attentive service to guests, ensured cleanliness of restaurant, and supported food preparation.
- Welcomed guests upon arrival at the taproom. and guided seating in taproom dining room.
- Took food and drink orders using POS system.
- Delivered meals and beverages with timely table service.
Skills
- Team leadership
- Client relationship management
- Task management
- Inventory management
- Issue resolution
- Safety Procedures
- Computer Skills: Proficient in basic computer operations and software applications
- Communication: Strong verbal communication skills, with a friendly and approachable demeanor
Timeline
Team Lead
Pinheads
04.2022 - Current
Server
The District Tap
04.2016 - 03.2020
Server
Tilted Kilt
11.2011 - 07.2013
Cleaner
Dazzling Di's Cleaning Service
08.2010 - 07.2016