Ashley Hitaffer
Grasonville,MD
Summary
Dynamic leader and problem solver with a proven track record at JPMorgan Chase, enhancing client satisfaction and team productivity through effective communication and innovative project management. Skilled in customer service and attention to detail, consistently delivering results by streamlining operations and fostering inclusive, high-performing teams.
Overview
19
19
years of professional experience
Work History
Lead Associate Operations - MOD
JPMorgan Chase
Annapolis, MD
03.2023 - Current
- Enhanced client satisfaction with effective communication, prompt resolution of concerns, and strong commitment to diversity and inclusion.
- Collaborated with Branch Manager to set the tone in the branch, evaluate team member performance regularly, providing constructive feedback for continuous improvement.
- Led cross-functional teams to ensure customer financial transactions are completed accurately and efficiently, while complying with all policies, procedures, and regulatory banking requirements.
- Improved team productivity by streamlining workflow processes and implementing efficient project management practices.
Child Care Provider / Business Owner
Tiny Treasures Child Care
Centreville, MD
02.2010 - 09.2022
- Created and implemented diverse educational strategies to boost development.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Led children in creative, athletic and educational activities while maintaining safe and orderly group settings.
- Met with parents about daily activities, positive developments and issues.
- Cared for children ages 6 weeks to age 12 in nurturing and age-appropriate ways.
- Helped children develop motor skills in preparation for preschool and kindergarten.
- Extensive management and administrative experience to include scheduling, bookkeeping, accounting and payroll.
- Maintained all state mandate regulations.
- Responsible for hiring and managing employees .
- First Aid, AED and CPR Certified.
Bank Teller
PNC Bank
Centreville, MD
07.2008 - 02.2010
- Offered strong customer service skills, keeping customers satisfied.
- Developed relationships with staff members, and assisted existing staff members in their career development.
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
- Logged cashier's checks and other transactions to maintain accurate account records.
- Provided customer records, account statements and copies of checks.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Learned about customer's financial needs, established trust and optimized sales opportunities resulting in quality customer service.
Financial Services Representative III
SunTrust Bank
Glen Burnie, MD
02.2008 - 07.2008
- Offered strong customer service skills, keeping customers satisfied.
- Developed relationships with staff members, and assisted existing staff members in their career development.
- Worked with clients to develop financial planning strategies and solutions through evaluation of finances.
- Offered competitive commercial banking solutions and retail financing options.
- Worked with clients and finance companies to find optimal solutions for financing.
Administrative Assistant
Richard R Gartner Jr., D.D.S.
Severna Park, MD
07.2005 - 02.2008
- Maintained a high level of professionalism and provided excellent customer service to all company clients.
- Stressed the importance of teamwork in the office, ensuring that all administrative staff members were encouraged to use their full potential.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Monitored office calendars to plan meetings, activities and travel to maximize productivity.
Education
High School Diploma -
Northeast Senior High School
Pasadena, MD06.2004
Skills
- Leadership
- Communication
- Customer Service
- Time Management
- Organization
- Attention To Detail
- Problem Solving
- Creative Thinking
Timeline
Lead Associate Operations - MOD
JPMorgan Chase
03.2023 - Current
Child Care Provider / Business Owner
Tiny Treasures Child Care
02.2010 - 09.2022
Bank Teller
PNC Bank
07.2008 - 02.2010
Financial Services Representative III
SunTrust Bank
02.2008 - 07.2008
Administrative Assistant
Richard R Gartner Jr., D.D.S.
07.2005 - 02.2008
High School Diploma -
Northeast Senior High School