Roxanna Ahedo
Santa Barbara,CA
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
15
15
years of professional experience
Work History
Lead Of Operations - MOD
JP Morgan Chase Bank NA
06.2009 - Current
- Interacted well with customers to build connections and nurture relationships.
- Trained new employees on products and procedures to meet customer service standards.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Monitored daily cash discrepancies, performed monthly/quarterly atm, cash box, cash recycler & vault audits.
- Assisted with replenishing bank atm's, ordered branch cash and performed weekly atm settlements.
- Reported issues to higher management with great detail, attends monthly operations calls and focus's on preparation of branch yearly review audit. (2023 audit scored a perfect branch review audit) Goleta Branch
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels while also assisted the tellers with overrides.
- Welcomed customers and helped determine their needs as a lobby adopter.
- Restocked and organized merchandise for all areas of the branch.
- Focused on updating disclosures, retention monthly.
- Worked closely with shift manager to solve problems and handle customer concerns. Utilize banker support to call for clients and managed to unrestricted accounts and reopened. Remove daily deposit holds on deposits for clients.
- Daily reviewed reports (Dashboard) Focus's on areas of branch like losses, account opening errors, keys/comb recall, Currency transaction report & Monetary instrument purchase logs not correctly done by employees.
Education
High School Diploma -
Santa Barbara City College
Santa Barbara, CASkills
- Fluent in English & Spanish
- Knowledge of bank standards and processes
- Data Entry
- Attention to Detail
- Training and Development
- Operational Excellence
- Customer Service
- Problem Solver
- Cash handling skills
- Leadership
Timeline
Lead Of Operations - MOD
JP Morgan Chase Bank NA
06.2009 - Current
High School Diploma -
Santa Barbara City College