Ashley Hockenberry
Ephrata,PA
Summary
Licensed social worker with 15 years of experience in child-welfare who is skilled in assessment, interpersonal skills, and collaboration seeking a dynamic position which would allow for utilization of skills to coordinate services and care for clients as well as continue to improve services provided to clients.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Case Manager
Lancaster General Hospital
Lancaster, PA
03.2022 - Current
- Assessed clients' needs through comprehensive evaluations, facilitating safe discharge planning.
- Collaborated with interdisciplinary teams to enhance communication and streamline case management processes.
- Monitored client progress regularly, adjusting care plans based on evolving needs and feedback.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Made appropriate referrals for patients for discharge services and coordinated care with community agencies.
CPS Supervisor
Lancaster County Children & Youth Services
04.2019 - 03.2022
- Supervised case management staff, ensuring compliance with state regulations and agency policies
- Effectively used problem solving skills for complex case dynamics.
- Collaborated with multidisciplinary teams.
- Maintained accurate and timely records and case outcomes.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Developed and presented agency-wide training on human trafficking protocol.
Senior Caseworker
Lancaster County Children & Youth Services
08.2012 - 04.2019
- Ensured children's safety by assessing strengths and needs in a family unit with a caseload average of 35-40 cases.
- Investigated child abuse and neglect within a multidisciplinary team.
- Referred families to services within the community.
- Assisted in training new caseworkers.
- Abide by state and county laws and regulations.
- Maintain accurate and current case records.
- Write court documents and testify in court hearings.
Caseworker
Mifflin County Children & Youth Services
Lewistown, PA
02.2011 - 07.2012
- Ensured children's safety by assessing strengths and needs in a family unit.
- Abide by state and county laws and regulations.
- Maintain accurate and current case records.
- Coordinated with community resources to enhance service delivery.
- Assessed client needs to develop individualized service plans.
Nanny
Nanny
State College, PA
08.2010 - 02.2011
- Supervised daily activities, ensuring safety and well-being of children in care.
- Developed engaging educational activities that promoted cognitive and social development.
- Communicated effectively with parents, addressing concerns and providing updates on child progress.
- Implemented behavioral strategies to encourage positive interactions among siblings and peers.
- Organized recreational outings, fostering physical activity and social skills through group play experiences.
Therapeutic Staff Support
Community Services Group
State College, PA
01.2010 - 06.2010
- Provided behavioral health interventions to children in home and school
Education
Master of Social Work -
Temple University
05.2020
Bachelor of Arts - Psychology, Human Development and Family Studies
The Pennsylvania State University
05.2009
Skills
- Ability to work in a fast-paced, crisis-oriented environment
- Ability to problem-solve independently as well as collaboratively for successful outcomes
- Excellent rapport-building and active listening skills
- Documentation and reporting
- Discharge planning
Certification
Licensed Social Worker, November 2020-current
Timeline
Case Manager
Lancaster General Hospital
03.2022 - Current
CPS Supervisor
Lancaster County Children & Youth Services
04.2019 - 03.2022
Senior Caseworker
Lancaster County Children & Youth Services
08.2012 - 04.2019
Caseworker
Mifflin County Children & Youth Services
02.2011 - 07.2012
Nanny
Nanny
08.2010 - 02.2011
Therapeutic Staff Support
Community Services Group
01.2010 - 06.2010
Bachelor of Arts - Psychology, Human Development and Family Studies
The Pennsylvania State University
Master of Social Work -
Temple University