Ashley Hoff
Mapleton,UT
Summary
Dynamic leader excelling in staff management and innovative marketing strategies. Expert in enhancing customer satisfaction and driving sales through exceptional service and effective team coaching. Achieved significant performance improvements by mastering conflict resolution and multitasking. Skilled in employee scheduling and POS systems, consistently delivering results beyond expectations. Talented Manager with expert team leadership, planning, and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
10
10
years of professional experience
Work History
Professional Dog Walker
Paws in the Moonlight
02.2022 - 09.2024
- Contributed to the overall well-being of dogs through regular physical activity and socialization with other animals.
- Enhanced client satisfaction by providing consistent and reliable dog walking services.
- Provided exceptional customer service by addressing any concerns or issues promptly and professionally.
- Built strong relationships with clients, fostering trust and confidence in my services.
- Managed a busy schedule of multiple daily dog walks while maintaining punctuality and professionalism.
Store Manager
Icing By Claire's
03.2021 - 08.2021
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Assisted with hiring, training and mentoring new staff members.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
Director of Marketing Services
EpicMedia LLC
05.2017 - 01.2021
- Captured new customers by optimizing business strategies and launching products to diversify offerings.
- Oversaw preparation of marketing copy, images, videos, emails and other collateral.
- Managed by creating and uploading posts to several social media platforms to increase customer traffic.
- Directed marketing projects at all stages, including conceptual planning, schedule management and final implementation.
Certified Nursing Assistant
Stonehenge Of Orem
10.2015 - 07.2017
- Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
- Assisted patients with mobility needs, including moving to and from beds, organizing wheelchairs and preparing assistive devices.
- Administered variety of therapeutic treatments to patients such as range of motion and progressive mobility exercises.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Checked patient vitals such as temperature, blood pressure and blood sugar to stay on top of symptoms and keeping nursing staff informed of changes.
Assistant Store Manager
Icing By Claire's
05.2014 - 03.2017
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Interviewed, hired and trained multiple staff associates and equipped to comply with company policies and procedures.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions by following company Visual Store Guide.
- Constructed and provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Obtained piercing certification and conducted many piercings to all ages ranging from infants to adults. Trained new associates and members of management on piercing procedures.
- Managed during 2016 Holiday season by becoming acting Store Manager while Manager was on maternity leave.
Skills
- Staff Management
- Team leadership and coaching
- Store Management
- Product and Service Sales
- Goals and Performance
- Excellent customer service skills
- POS systems
- Multitasking abilities
- Store displays
- Conflict resolution techniques
- Employee Scheduling
- Conflict Management
References
Rachel Oldfield
-Previous Dog Walking Client-
+44 7765806761 via iMessage
Lisa Roth
-Previous Store Manager at Icing by Claire's in Dayton-
(614) 353-0769
Kristi Bologna
-Previous Store Manager at Icing by Claire's in Orem-
(801) 857-5227
Sara Stanley
-Previous Store Manager at Icing by Claire's in Orem-
(801) 368-9028
Timeline
Professional Dog Walker
Paws in the Moonlight
02.2022 - 09.2024
Store Manager
Icing By Claire's
03.2021 - 08.2021
Director of Marketing Services
EpicMedia LLC
05.2017 - 01.2021
Certified Nursing Assistant
Stonehenge Of Orem
10.2015 - 07.2017
Assistant Store Manager
Icing By Claire's
05.2014 - 03.2017