Ashley L Williams
Williamston,SC
Summary
Dynamic Branch Manager with a strong focus on customer satisfaction and branch profitability. Proven success in managing operations, training staff, and enhancing local relationships through community engagement initiatives.
Overview
9
9
years of professional experience
Work History
Branch Manager
Woodforest National Bank
Anderson, SC
06.2024 - 08.2026
- Managed and inspired team members to perform to full potential, driving branch profitability.
- Managed daily operations of retail banking branch to ensure efficient service delivery.
- Supervised staff training programs to enhance employee skills and customer interaction.
- Led community engagement efforts to strengthen local relationships and brand presence.
Retail Banker II
Woodforest National Bank
Anderson, SC
09.2021 - 06.2024
- Assisted consumer and business customers with tailored banking solutions to meet specific needs.
- Managed account needs such as opening new accounts, processing deposits and controlling access.
- Processed payments for mortgages, loan balances, and public utilities, facilitating seamless transactions for bank customers.
- Processed special payments such as utility payments and wire transfers for customers.
- Managed customer requests for new bank cards and personal checks, ensuring timely processing and satisfaction.
- Offered skilled support in diverse areas of branch operations, including teller line, safety deposit boxes and vault services.
- Assisted customers in-person and by telephone with wide-ranging banking needs.
- Followed bank policies to prevent fraud, serve customers and secure cash against loss.
Senior Customer Representative
Techtronic Industries
Anderson, SC
02.2018 - 06.2020
- Resolved customer inquiries, complaints and issues providing insightful solutions.
- Resolved product and service issues promptly.
- Responded to returned customer calls to resolve inquiries and complaints efficiently.
- Researched inquiries and provided accurate information to resolve issues effectively.
- Answered inbound calls to greet and assist customers with various needs and questions.
- Coordinated with shipping department to fulfill customer-specific requirements promptly.
- Documented detailed notes in CRM system to track customer interactions.
House Cleaner
Merry Maids
Anderson, SC
07.2017 - 07.2017
- Cleaned houses using effective cleaning products and equipment to ensure a sanitary environment.
- Vacuum hardwood floors and carpet.
- Cleaning bathrooms, including showers, mirrors, toilets, and baths.
- Cleaning the kitchen, including appliances, counters, sinks and cabinet doors.
- Sweep and clear floors of debris.
- Performed light cleaning in living areas, contributing to an organized and welcoming atmosphere.
- Changing bed linens and making the beds.
- Accommodated customer's specific cleaning requests, enhancing client satisfaction and personalizing service.
Internship Student
Anderson County
Anderson, sc
05.2017 - 06.2017
- Analyzed data and asked relevant questions to extract insights.
- Processed and organized data and information using analytical tools.
- Communicated effectively with team members and stakeholders to facilitate collaboration.
- Verified and scheduled appointments, accurately logging details into Google Calendar.
- Adapted to changing priorities and informed supervisor of potential conflicts.
Education
Associate of Applied Science - Business
Forest Junior College
Anderson, SCSkills
- Consumer banking
- Bank product sales
- Fraud prevention
- Operational compliance
- Risk management
- Financial reporting
- Cash handling
- Deposit funds
- Manage customer accounts
- Business support
- Staff development
- Teamwork
- Verbal communication
- Customer relations
Timeline
Branch Manager
Woodforest National Bank
06.2024 - 08.2026
Retail Banker II
Woodforest National Bank
09.2021 - 06.2024
Senior Customer Representative
Techtronic Industries
02.2018 - 06.2020
House Cleaner
Merry Maids
07.2017 - 07.2017
Internship Student
Anderson County
05.2017 - 06.2017
Associate of Applied Science - Business
Forest Junior College