Ashley Holman
Summary
Versatile Administrative professional well-versed in healthcare practices, compliance standards and operations. Excellent problem-solver and clear communicator with a positive and upbeat personality. Advanced abilities in Epic, Word and Excel.
Overview
11
11
years of professional experience
Work History
Medical Referral Specialist
UCHealth - Referral Authorization Department
05.2019 - Current
- Streamline referral processes for increased efficiency, resulting in timely appointments for patients.
- Manage high-volume referral requests by prioritizing tasks and maintaining organized records.
- Transcribe referrals from providers to specialist.
- Knowledge of accessing workques within in epic.
- Benefit checks using insurance portals, ie Availity.
- Maintained comprehensive records of referrals, allowing for seamless communication between primary care physicians and specialists.
- Ensured compliance with healthcare regulations by accurately documenting all referral activities and maintaining up-to-date knowledge on industry standards.
Patient Access Representative
UCHealth - Sue Anschutz-Rogers Eye Center
09.2017 - 05.2019
- Streamlined patient registration processes by implementing efficient data collection methods and reducing wait times.
- Improved patient satisfaction scores by actively addressing concerns and providing prompt assistance during the check-in process.
- Worked in a high call volume environment scheduling patient appointments, scheduling testing and creating referrals.
- Trained new employees to be effective in the work place.
Dental Assistant/ Benefit Coordinator
Axiom Dental Group
09.2014 - 09.2017
- Reduced patient wait times through efficient appointment scheduling and organization of dental procedures.
- Verified insurance benefits and gave thorough explanation to patients. Accessed claims and spoke with insurance representatives.
- Submitted prior authorizations.
- Billing accounts payable and receivables.
Dental Assistant
Stonebrook Family Dental
07.2013 - 09.2014
- Enhanced patient comfort by providing gentle and thorough dental cleanings.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
Education
Associate of Applied Science - Business Administration - Finance
Arapahoe Community College
Littleton, CO05.2026
Certificate of Dental Assistant - Dental Assistant
Concorde Career College - Aurora
Aurora, CO05.2013
Timeline
Medical Referral Specialist
UCHealth - Referral Authorization Department
05.2019 - Current
Patient Access Representative
UCHealth - Sue Anschutz-Rogers Eye Center
09.2017 - 05.2019
Dental Assistant/ Benefit Coordinator
Axiom Dental Group
09.2014 - 09.2017
Dental Assistant
Stonebrook Family Dental
07.2013 - 09.2014
Associate of Applied Science - Business Administration - Finance
Arapahoe Community College
Certificate of Dental Assistant - Dental Assistant
Concorde Career College - Aurora