Ashley Hoopingarner
Enid,OK
Summary
Resourceful Bartender Trainer known for productivity and efficient task completion. Skilled in mixology, customer service management, and training program development. Excel at communication, leadership, and adaptability, ensuring smooth operations and high-quality training outcomes.
Overview
1
1
Certification
8
8
years of professional experience
Work History
Bartender Trainer
Bricktown Brewery
Enid, Oklahoma
08.2021 - Current
- Trained bartenders on Bricktown Brewery beer, cocktail, and service standards.
- Demonstrated POS order entry and payment handling during bartender onboarding.
- Coached staff on draft beer pours, glassware use, and bar setup.
- Supported new hires with menu knowledge, upselling, and guest engagement.
- Demonstrated safe working methods to ensure a safe environment for all staff members.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Introduced bar staff to precision pouring and waste reduction tactics to lower liquor costs.
- Ensured compliance with local health regulations related to food handling and alcohol service.
Bartender Shift Manager
Panevino Restaurant
Enid, Oklahoma
12.2018 - 09.2021
- Supervised bartender shifts and coordinated service across Panevino Restaurant dining room
- Managed bar inventory, liquor ordering, and restocking for Panevino Restaurant operations
- Trained bartenders on drink recipes, garnish standards, and service procedures
- Prepared cocktails, poured wine, and served beverages with consistent presentation
- Provided exceptional customer service by addressing customer complaints promptly and efficiently.
- Maintained accurate records of daily transactions including cash register receipts, liquor inventories and sales reports.
- Monitored bar inventory levels, ordered supplies, and maintained cleanliness of all glassware.
- Encouraged team collaboration among staff members to maximize efficiency during peak periods.
- Managed daily administration and operations of beverage department, answering questions and monitoring task prioritization.
- Enforced health codes and safety regulations in compliance with state laws.
- Resolved conflicts between employees in an efficient manner in order to maintain smooth operations at the bar.
- Applied creative strategies to drive up profits through increased sales volume or cost savings initiatives.
- Assisted in resolving customer complaints promptly and professionally.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Upsold customers from shelf to premium brands to help boost sales.
- Displayed and retained extensive knowledge of liquors, wines and entrees.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
Education
Enid High
Enid, OKCosmetology License - Cosmetology
Autry Technology Center
Enid, OKSkills
- POS systems
- Drink recipes
- Draft pours
- Alcohol compliance
- Team leadership
- Conflict resolution
- Clear communication
- Problem solving
- Attention to detail
- Employee coaching
- Cash handling proficiency
- Hygiene and sanitation
- Supplier relations
- Mentoring
- Social media marketing
- Sales and promotion
- Workstation organization
- Adult learning theory
- Time management
- Multitasking
- Active listening
- Professional demeanor
- Effective communication
Certification
Certified Dental assistant 2010
References
References available upon request.
Timeline
Bartender Trainer
Bricktown Brewery
08.2021 - Current
Bartender Shift Manager
Panevino Restaurant
12.2018 - 09.2021
Enid High
Cosmetology License - Cosmetology
Autry Technology Center