ASHLEY HOPKINS
Cincinnati,OH
Summary
Detail-oriented professional accustomed to handling routine needs and special projects. Proficient in managing calendars, coordinating meetings, bookkeeping and customer service. Strong organizational and communication skills. Adaptable and resourceful team player with a willingness to learn and grow professionally.
Overview
11
11
years of professional experience
Work History
Shift Supervisor
Starbucks
Cincinnati, OH
07.2024 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Assessing bottlenecks and assisting baristas on bar during peak customer hours.
Administrative Assistant
United Group Services
12.2023 - 07.2024
- Handling communications between staff and new hires, including producing error-free correspondence and routing all mail and confidential documents.
- Supporting meetings by organizing spaces, preparing documentation, and completing meeting notes.
- Organizing and updating file systems, keeping records easily retrievable.
- Developing and updating spreadsheets and databases to track, analyze, and report on performance and training data.
- Uploading and filing new hire safety training documents to the company database.
- Sorting, distributing, and recording incoming inventory shipments for corporate records.
Fashion Content Specialist
Everything But The House
Cincinnati, OH
12.2016 - 12.2023
- Providing accurate data of lotted items for the company site.
- Training my team peers and educating them on ethnographic fashion.
- Identifying the origins, history and value of various objects and artifacts.
- Organizing and reconfiguring auction lots.
- Authenticating designer merchandise through research and Entrupy.
- Completing tasks in a fast-paced warehouse environment.
- Strengthened content through proofreading and editing.
- Wrote quality content for clients, enabling site visitors to quickly obtain information.
- Adhered to deadlines with expert project management and multitasking abilities.
Cosmetics Sales Associate
Macy's
03.2016 - 12.2016
- Educated customers about company products.
- Practicing proper cash handling procedures.
- Strategized new methods to increase sales.
- Recommended products based on the customer's personal needs.
- Participated in company events to boost sales
- Solved customer challenges by offering relevant products and services.
- Engaged with customers to build rapport and loyalty.
- Engaged in friendly conversation with customer to better uncover individual needs.
Sales Supervisor
Sunglass Hut
07.2015 - 12.2016
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Promoted exceptional customer service by engaging clients on sales floor.
- Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
- Effectively coached team members to reach weekly and monthly sales goals.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Controlled costs and revamped workflows and inventory strategies to minimize waste.
- Grew brand and territory with successful management of sales and distribution channels.
Sales Associate
Nordstrom
08.2013 - 07.2015
- Served as a professional stylist to my personal customer base.
- Counting and balancing cash drawers.
- Trend forecasting for personal customer base.
- Investigated customer concerns and complaints.
- Solved customer challenges by offering relevant products and solutions.
- Answered customer questions about sizing, accessories, and merchandise care.
- Organized racks and shelves to maintain store visual appeal, engage customer's, and promote specific merchandise.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Managed efficient cash register operations.
Education
Associate of Arts - Humanities
Cincinnati State Technical and Community College
CincinnatiSkills
- Detail-oriented
- Proficient in managing calendars
- Meeting coordination
- Bookkeeping
- Customer service
- Strong organizational skills
- Strong communication skills
- Adaptable
- Resourceful
- Willingness to learn
- Multitasking Abilities
- Database Management
- Expense Reporting
- Planning and Coordination
- Critical Thinking
- Records Retrieval
- Conflict Resolution and Deescalation
Timeline
Shift Supervisor
Starbucks
07.2024 - Current
Administrative Assistant
United Group Services
12.2023 - 07.2024
Fashion Content Specialist
Everything But The House
12.2016 - 12.2023
Cosmetics Sales Associate
Macy's
03.2016 - 12.2016
Sales Supervisor
Sunglass Hut
07.2015 - 12.2016
Sales Associate
Nordstrom
08.2013 - 07.2015
Associate of Arts - Humanities
Cincinnati State Technical and Community College