Ashley Hotchkin

• Resolved discrepancies between hospital systems and third party payers.
• Compiled information from patients and caregivers or family members to identify care concerns.
• Applied HIPAA privacy and security regulations while handling patient information.
• Greeted patients and visitors in a courteous and professional manner.
• Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
• Prioritized and organized tasks to efficiently accomplish service goals.
• Answered phones promptly in a professional manner.
• Facilitated patient registration, verifying all required documentation is collected and filed properly.
• Managed patient check-in process, ensuring accurate data entry of personal and insurance information.

• Demonstrated knowledge of store products and services.
• Answered questions about current promotions and resolved issues according to store policies.
• Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient.
• Handled returns and exchanges according to company policies.
• Stocked shelves and supplies and organized displays to focus customer attention on specific items.
• Assisted in training new employees on proper use of equipment and safety protocols.
• Monitored and maintained the cleanliness and organization of the sales floor and stock areas.
• Used product knowledge to suggest items to match client needs.
• Provided product information and answered customer questions.
• Participated in team meetings and training sessions.
• Developed and maintained relationships with regular customers, providing personalized service to encourage repeat business.
• Greeted customers upon entering the store and provided assistance.
• Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
• Provided excellent customer service, resolving issues and answering queries promptly.

Greeted customers, measured their feet, brought out and fit shoes correctly to their feet.