Lillian Hines
Moore,SC
Summary
Patient Access Representative supporting check-in, registration, insurance verification, and appointment coordination across medical departments. Handles copay collection, consent forms, and electronic health record updates with accuracy and care. Maintains HIPAA-compliant records, responds to patient calls professionally, and helps create a smooth experience for patients and staff.
Overview
9
9
years of professional experience
Work History
Patient Access Representative
Spartanburg Regional Medical Center
Greer, SC
01.2024 - Current
- Verified insurance coverage and benefits prior to appointments and admissions to ensure patient eligibility and minimize delays.
- Verified insurance coverage for services provided by the facility.
- Registered Spartanburg Regional Medical Center patients with accurate demographic and insurance information.
- Registered patients by completing face-to-face interviews to obtain demographic, insurance, and medical information.
- Performed pre-registration functions such as verifying demographic information, obtaining authorizations, and collecting deposits and co-payments.
- Collected copayments and explained financial responsibilities to patients and families.
- Explained various admission forms and policies, acquiring signatures for consent.
- Assisted patients with intake forms, identification, and consent paperwork.
- Updated electronic health records with complete registration and insurance information.
- Coordinated patient visits, procedures, and follow-up services across hospital departments.
- Scheduled tests, lab work or x-rays for patients based on physician orders.
- Assisted with scheduling outpatient appointments.
- Monitored waiting areas to ensure a comfortable and safe environment for patients and visitors.
- Responded to incoming phone calls with professionalism. promptly in a professional manner.
- Answered telephones and directed calls to appropriate medical or administrative staff.
- Provided assistance to internal departments when needed.
- Scanned documents into an electronic medical records system.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
- Created new patient accounts in the EMR system.
- Scheduled tests, lab work or x-rays for patients based on physician orders.
Patient Service Representative
Palmetto Greenville Urology
Greenville, SC
12.2022 - Current
- Managed patient medical records and scheduled appointments to enhance patient care.
- Check Patients in and out, Schedule Cystoscopes, Transrectal Procedures, Lupron
- Injections, Interstims, Catheter Change appointments
- Witnessed and authenticated legal documents for clients.
Notary, Loan Signing Agent
Self Employed
Moore, South Carolina
02.2020 - Current
- Verified signer identities and notarized mortgage paperwork for independent loan closings.
- Guided clients in completing loan documents, affidavits, titles to ensure accuracy and compliance
- Reviewed loan documents for completeness during self-employed signing appointments.
- Coordinated signing times with lenders, escrow officers, and borrowers through a self-employed service.
Administrative Specialist
Piedmont Center for Mental Health Services
Simpsonville, SC
07.2017 - 01.2020
- Facilitated client check-in process
- Created cases in CIS and EMR for intakes.
- Facilitated client understanding of consent forms by explaining each document prior to signature
- Provide an Orientation Handbook to new clients
- Check Medicaid eligibility and MCO
- Responded to incoming phone calls
- Create new C20s and send them to the correct on-call therapist
Education
Classical High School
Lynn, MA06-2012
Skills
- Patient registration
- Insurance verification
- Patient admission procedures
- HIPAA compliance
- Medical records
- Customer service
- Patient check-in
- Appointment scheduling
- Appointment reminders
- Telephone triage
- Customer service and support
- Customer service
- Patient communication
- Multitasking and organization
- Patient check-in
- Appointment reminders
Timeline
Patient Access Representative
Spartanburg Regional Medical Center
01.2024 - Current
Patient Service Representative
Palmetto Greenville Urology
12.2022 - Current
Notary, Loan Signing Agent
Self Employed
02.2020 - Current
Administrative Specialist
Piedmont Center for Mental Health Services
07.2017 - 01.2020
Classical High School