Ashley Houghtaling
Bellevue,NE
Summary
Diligent and detail-oriented Administrator with proven history in successful team management. Professionally coordinate files, correspondence, and resources to boost productivity and facilitate operations. Skilled in general office processes and optimization strategies.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Administrator
Roto-Rooter Plumbing & Water Cleanup
Omaha, NE
07.2022 - Current
- Answered incoming calls and responded to customer inquiries.
- Maintained filing system for important documents such as contracts and invoices.
- Prepared reports on various projects for management review.
- Performed data entry tasks into computer databases from paper documents.
- Developed spreadsheets to track project progress, budgets and other related data.
- Oversaw account billing, invoicing and collections.
- Reported past due payments to collections department.
Receptionist
Village Pointe Pediatrics
Omaha, NE
01.2021 - 06.2022
- Scheduled and confirmed appointments.
- Greeted visitors and provided them with assistance.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Answered and directed incoming calls using multi-line telephone system.
- Updated and recorded customer or client information to maintain accounts.
Driver
Papio Transport
Papillion, NE
01.2019 - 04.2020
- Transported riders to designated stops according to pre-determined schedules.
- Interacted with customers pleasantly to meet needs and drive satisfaction.
- Transported clients to specified destinations safely and on-time.
- Coordinated with team members and remained flexible in work scheduling to meet service needs.
Education
EMT-B Certification - Emergency Medical Technology
Creighton University
Omaha, NE05-2015
High School Diploma -
PapioBryan Sr. Highschool
Omaha, NE05-2008
Skills
- Office Administration
- Customer Service
- 75 Wpm Typing Speed
- Document Management
- Multi-Line Phone Systems
- Bookkeeping
- MS Office
Certification
- EMT-B 2015
- CNA 2019
Accomplishments
- 2023 Regions Top Performer in collections processes
References
References available upon request.
Timeline
Administrator
Roto-Rooter Plumbing & Water Cleanup
07.2022 - Current
Receptionist
Village Pointe Pediatrics
01.2021 - 06.2022
Driver
Papio Transport
01.2019 - 04.2020
EMT-B Certification - Emergency Medical Technology
Creighton University
High School Diploma -
PapioBryan Sr. Highschool
- EMT-B 2015
- CNA 2019
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