Ashley Hughes
Atoka,TN
Summary
Experienced Lead Kennel Technician at Marion Veterinary Hospital, skilled in animal handling and team collaboration. Successfully enhanced client satisfaction by implementing improved care protocols and efficient scheduling. Known for reliability, attention to detail, and fostering strong relationships, contributing to a 15% increase in customer retention through exceptional service and safety standards.
Overview
9
9
years of professional experience
Work History
Lead Kennel Technician
Marion Veterinary Hospital
Ocala, FL
01.2015 - 06.2016
- Supervised daily operations of kennel area, ensuring cleanliness and safety for all animals.
- Trained new staff on proper animal handling techniques and kennel procedures.
- Monitored animal health and behavior, reporting concerns to veterinary team promptly.
- Developed efficient scheduling system for staff shifts and animal care routines.
- Enhanced animal care by implementing updated protocols and procedures for the kennel facility.
- Developed strong relationships with clients, ultimately leading to increased customer satisfaction and retention rates.
Kennel Technician Supervisor / Business Manager
Ruff Ruff Doggie Resort
Munford, TN
01.2007 - 01.2015
- Supervised daily operations of kennel staff, ensuring high standards of animal care and facility maintenance.
- Developed and implemented training programs for new technicians, enhancing team performance and knowledge retention.
- Coordinated scheduling and workflow to optimize staff efficiency and resource allocation within the kennel facility.
- Monitored animal health and behavior, addressing concerns promptly to maintain a safe environment for all pets.
- Collaborated with management to refine operational protocols, improving overall service quality at the resort.
- Conducted regular inventory checks of supplies, ensuring availability of essential resources for optimal kennel operations.
- Built strong relationships with local vendors to secure discounts on essential supplies, reducing overall operating costs for the facility.
- Reduced stress levels in animals by creating structured daily routines, incorporating exercise, playtime, and socialization opportunities.
- Provided excellent customer service when interacting with pet owners and potential adopters, addressing concerns and answering questions about animal care.
- Conducted regular evaluations of kennel technician performance, providing constructive feedback and offering professional development opportunities as needed.
- Trained new kennel technicians on best practices, ensuring consistent quality of care across the team.
- Maintained a safe and healthy environment for animals through diligent sanitation practices and facility upkeep.
- Cleaned and maintained kennel areas for optimized hygiene, including cages, runs and yards.
- Mixed and administered special food formulas to individual animals based on unique dietary needs.
- Followed pet care instructions for dietary needs and medication regimens.
- Monitored animals for behavioral problems and signs of health issues.
Education
High School Diploma -
Gateway Christian Academy
Ripley05-2005
Skills
Animal handling expertise
Animal restraint techniques
Sanitation protocols
Vaccinations
Scheduling
Feeding techniques
Canine behavior
Behavior observation
Care monitoring
Kennel maintenance
Walk coordination
Behavioral control
Animal bathing
Safety control
Teamwork
Teamwork and collaboration
Customer service
Problem-solving
Honest and dependable
Attention to detail
Problem-solving abilities
Dependable and responsible
Multitasking
Animal care
Reliability
Excellent communication
Organizational skills
Adaptability and flexibility
Human and animal safety
Relationship building
Task prioritization
Appointment scheduling
Professionalism
Medication documentation
Timeline
Lead Kennel Technician
Marion Veterinary Hospital
01.2015 - 06.2016
Kennel Technician Supervisor / Business Manager
Ruff Ruff Doggie Resort
01.2007 - 01.2015
High School Diploma -
Gateway Christian Academy