Ashley Huynh
Pearland,TX
Summary
Dynamic administrative professional and leader with 10+ years of experience playing key role in attaining daily objectives and long-term goals across diverse office platforms and companies. Strongly committed to raising productivity and service quality via strategic planning and allocation of resources as well as implementation of process improvements. Skilled liaison with creative communication, computer, support and organizational skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Animal Services Supervisor
City Of Pearland
Pearland, Texas
12.2019 - Current
- Assisted with training and development of team members.
- Handled guest complaints and inquiries.
- Monitored team's performance and gave feedback when necessary.
- Updated job knowledge by obtaining certifications, online training development, and research opportunities.
- Developed community reputation through commitment to animal welfare and live release pathway.
- Communicated with vendors regarding backorder availability, future inventory and special orders. Including but not limited to keeping and maintain DEA records, vaccines supplies, and medical equipment obligations.
- Liaised with rescues, transport companies and volunteer groups to secure free spay/neuter services for the city, free spots on transports out of state, and improving over all live release rate of animals.
Group Leader of Primate Husbandry
Charles River Laboratories
Houston, TX
07.2018 - 08.2019
- Trained new team members by relaying information on company procedures and safety requirements. Maintained compliance with CDC and OSHA regulations and inspections.
- Attended staff development meetings and workshops and applied information from those events into daily activities. Represented company as 2019 Guest Speaker at TBAALAS.
- Reviewed daily requirements delegated work for optimal coverage, maintained records of incoming and outgoing animals within the country to meet customer requirements.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts. Ensured proper PPE protocols were followed to protect staff and surrounding public of any zoonotic outbreaks.
- Managed and led activities promoting growth in mental, emotional and educational areas. Built Emotional Support program to help laboratory team member work on burn out, compassion fatigue, and job stressors across multiple companies/states.
- Revitalized operational structures and procedures to successfully control turnover and waste, enhance output and boost overall quality. Reviewed everything from chemical imbalances to mechanical service manuals to build programs to save company money.
Animal Care Technologist II
The Jackson Laboratory
Sacramento, CA
11.2016 - 05.2018
- Restrained animals safely during exams and procedures.
- Educated caregivers and pet owners on animal care, nutrition and disease management.
- Cleaned and disinfected exam areas, surgical equipment and kennels to prevent diseases and control odors.
- Collected, prepared and labeled samples for laboratory testing, culture and microscopic examination.
- Maintained patient charts by documenting information to reflect updated health issues and most recent medical treatment.
- Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
- Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave under high pressure and high temperature conditions.
- Designed training manuals and education techniques to train personnel in laboratory procedures.
Status Board Operator
Thunder Valley Casino And Resort
Lincoln, CA
10.2012 - 11.2016
- Monitored alarm systems, radio traffic, and phone calls to dispatch appropriate response to any calls for service including calls for emergency (police, fire), and tribal affairs.
- Relayed latest information to first responders via electronic means, telephone calls and radio responses.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire and EMS while tracking data in real-time environments.
- Read system maps and caller information, and documented details in system.
- Worked flexible hours; night, weekend, and holiday shifts.
- Processed orders, ran bulk pick sheets, processed and printed invoices and created daily shipping logs.
- Implemented schedule and policy changes and collaborated with management to formulate new policies, procedures and goals.
- Served as corporate liaison for finance, IT and marketing departments.
Education
English Composition
American River College
Sacramento, CAEnglish Composition
University of London Union
London, UKHigh School Diploma -
Martin Luther King Jr. High School
Davis, CA06.2005
Skills
- Report Preparation and Analysis
- Professional Relationships
- Motivational Leadership
- Administration and Operations
- Contracts and Vendor Agreements
- Office Equipment Management
- Diligent Follow Through
Accomplishments
2021 Professional Supervisor for Pearland Police Department
2021 Animal Services Unit Citation Recipient
2020 Civilian Rookie for Pearland Police Department
2020 Animal Services Unit Citation Recipient
2019 Guest Speak for TBAALAS
Certification
ACO Advance
ACO Basic
Euthanasia Certified
TCOLE 1014 Basic Instructor Course
CPR & AED
Swiftwater
FEMA ( IS-00010.a, IS-00011.a, IS-00111.a, IS-00800.c, IS-00100.c, IS-00200.c, IS-00700.b)
References
Assistant Chief Randall- City of Pearland Police (email: crandall@pearlandtx.gov)
Timeline
Animal Services Supervisor
City Of Pearland
12.2019 - Current
Group Leader of Primate Husbandry
Charles River Laboratories
07.2018 - 08.2019
Animal Care Technologist II
The Jackson Laboratory
11.2016 - 05.2018
Status Board Operator
Thunder Valley Casino And Resort
10.2012 - 11.2016
English Composition
American River College
English Composition
University of London Union
High School Diploma -
Martin Luther King Jr. High School