Summary
Overview
Work History
Education
Skills
Certification
Languages
Custom
Timeline
Generic

Ashley Iban

Louisville,KY

Summary

Experienced in employee development and adept at problem-solving. Excelled in customer service, significantly enhancing team efficiency and satisfaction. Strong skills in time management and multitasking ensure top-notch service and operational excellence in all tasks undertaken.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Veterinary Assistant/Receptionist

Shively Animal Hospital
02.2025 - Current
  • Positioned animals for diagnostic imaging such as x-rays and scans.
  • Assisted in the administration of medications, vaccinations, and treatments as prescribed by the veterinarian.
  • Enhanced patient care by assisting veterinarians with examinations, surgeries, and diagnostic procedures.
  • Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
  • Provided compassionate care for animals during treatment and recovery from illnesses or injuries.
  • Collaborated with veterinary staff to provide exceptional customer service while managing phone calls and front desk tasks.
  • Ensured accuracy of medical records by diligently documenting all relevant information for each patient visit.

Supervisor

AAFES Starbucks
04.2022 - 10.2024
  • Directed and supervised team of 8 employees in daily operations.
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction.
  • Trained new employees on company policies, job duties, and performance expectations.
  • Provided guidance and direction to subordinates regarding job duties and responsibilities.
  • Monitored employee productivity to provide constructive feedback and coaching.
  • Complied with company policies, objectives and communication goals.

Barista Trainer Starbucks

Target
06.2021 - 12.2021
  • Assessed skill levels of new and existing baristas, providing individualized training plans.
  • Conducted on-site trainings for baristas in proper brewing techniques and customer service etiquette.
  • Created a comprehensive Barista Handbook for use as a reference guide during trainings.
  • Researched current trends in the coffee industry, keeping training content up-to-date and relevant.

Property Management

CKA Leray LLC
01.2017 - 12.2021
  • Assessed rental applications, conducted background checks, and approved or denied prospective tenants based on established criteria.
  • Negotiated leases, rental agreements, and other contractual documents related to property management activities.
  • Managed all maintenance requests from tenants in a timely manner.
  • Coordinated with vendors for the procurement of services such as repairs, renovations, landscaping.
  • Ensured that all rent payments were collected on time by following up with delinquent tenants.
  • Maintained accurate records of financial transactions including rent collections, security deposits, and other income sources.

Education

Veterinary Technology - Veterinary Science

San Juan College
Farmington, NM

Associate of Science - Natural Sciences

Jefferson Community College
Watertown, NY
08-2022

High School Diploma -

Watertown High School
Watertown, NY
06-2020

Skills

  • Time management abilities
  • Employee Development
  • Multitasking Abilities
  • Problem-solving abilities
  • Customer service-focused
  • Cleaning practices

Certification

  • ServSafe Certified
  • OSHA certified

Languages

Spanish
Professional Working

Custom

  • Volunteered at SPCA

Timeline

Veterinary Assistant/Receptionist

Shively Animal Hospital
02.2025 - Current

Supervisor

AAFES Starbucks
04.2022 - 10.2024

Barista Trainer Starbucks

Target
06.2021 - 12.2021

Property Management

CKA Leray LLC
01.2017 - 12.2021

High School Diploma -

Watertown High School

Veterinary Technology - Veterinary Science

San Juan College

Associate of Science - Natural Sciences

Jefferson Community College

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