Ashley Ice
Westfield,IN
Summary
Dedicated professional with a strong work ethic and a focus on customer service and effective team leadership. Known for strong conflict resolution and communication skills, successfully enhancing customer experiences and optimizing service delivery in fast-paced environments.
Overview
5
5
years of professional experience
Work History
Manager
Greeks Pizzeria
Westfield, IN
09.2020 - 02.2026
- Managed and motivated employees to be productive and engaged in a fast-paced environment
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Streamlined daily operations by optimizing staff schedules and inventory management processes.
- Developed training books to enhance team performance and customer service skills.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Cultivated warm relationships with regular customers.
Restaurant Hostess
Osteria Rago
Bloomington, IN
10.2024 - 05.2025
- Greeted and seated guests, ensuring optimal dining experience and efficient table turnover.
- Managed reservation system, coordinating seating arrangements for special events.
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.
Server
Texas Roadhouse
07.2024 - 10.2024
- Maintained accurate knowledge of menu items, daily specials, and promotions to enhance guest experience.
- Comprehensive knowledge of premium steak cuts and precise cooking temperatures.
- Oversaw daily operations of dining area, ensuring cleanliness and organization aligned with company standards.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest satisfaction.
Education
Neuroscience
Indiana University
Bloomington, INAP Capstone -
Westfield High School
Westfield, IN05-2023
Skills
- Customer service
- Team leadership
- Effective time management
- Task delegation
- Strong work ethic
- Service prioritization
- Detail-oriented
- Conflict resolution
Languages
English
Native or Bilingual
French
Elementary
Timeline
Restaurant Hostess
Osteria Rago
10.2024 - 05.2025
Server
Texas Roadhouse
07.2024 - 10.2024
Manager
Greeks Pizzeria
09.2020 - 02.2026
Neuroscience
Indiana University
AP Capstone -
Westfield High School