ASHLEY IERNA
St. Petersburg,FL
Summary
Energetic Office Manager equipped to support day-to-day operational functions and accomplish business goals. Blends advanced organizational, technical and business expertise to enhance workflows. Experience stepping into roles and quickly making positive changes to drive company success. Skilled in working under pressure and adapting to new situations.
Overview
17
17
years of professional experience
Work History
Office Manager
Kare Possick
Saint Petersburg
04.2021 - Current
- Served as a friendly and helpful office manager, performing administrative tasks and ensuring high quality customer service for our clients
- Managed IT problems and served as a point of contact for IT support
- Managed social media day to day accounts, and updated calendars, posts, answer inbound questions via direct messages
- Provided regular reports showcasing growth of sales
- Shipping products
- Maintained filing system for records, correspondence and other documents
- Ordered supplies and equipment to maintain adequate inventory levels
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients
- By finding different products to use for shipping significantly reducing monthly expenses 10%
Preschool Teacher / Director
Logical Choice Preschool
Seminole
01.2015 - 04.2021
- Responsible for scheduled and walk-in guided tours of facility
- Writing lesson plans, answering phones and inquiries from parents and state agencies, processing payments
- Opening buildings in the morning and closing buildings each evening
- Conducted assessments throughout the year to measure student progress to established standards to childhood agencies such as DCF, ELC, FHD, therapists
- Addressing medical needs and trauma with patience and compassion.
- Attended parent-teacher conferences as needed to discuss individual student needs or concerns.
- Identified children in need of extra support for emotional, health-related or developmental concerns and conceived improvement strategies.
Owner / Director
Today's Children Are Tomorrow's Future Preschool
Seminole, FL
03.2007 - 01.2015
- Managed multiple aspects of the business including bookkeeping, keeping up-to-date with license and CEU'S
- Planning field trips, writing lesson plans, creating appropriate activities and art projects
- Maintained relationships with existing clients by providing superior customer service and agencies such as DCH, ELC.
- Identified new opportunities for growth, expansion, and diversification.
- Created marketing campaigns to attract new customers.
- Set pricing structures according to market analytics and emerging trends.
Education
CDA Clearwater - Early Childhood Education
Pinellas Technical College
01.2004
Director's Childcare Center Operations Clearwater -
Pinellas Technical College
01.2004
Seminole High School
01.2002
Skills
- Microsoft Office, Excel
- Ability to Multitask
- Fast Learner
- Teamwork
- Ability to Work Under Pressure
- Problem Solver
- Time Management
- Social Media Advertising
- Photoshop
- Canva
- Personable
- Exceptional Customer Support
Languages
English Native speaker
References
PossickKare
- Mark Livings, CEO OF CAIRS Solutions Inc 773-750-8284, mark.livings@cairsolutions.com
- Dan Savarese, Captain for Treasure Island Police Department 727-460-6463, danpsavarese@gmail.com
Timeline
Office Manager
Kare Possick
04.2021 - Current
Preschool Teacher / Director
Logical Choice Preschool
01.2015 - 04.2021
Owner / Director
Today's Children Are Tomorrow's Future Preschool
03.2007 - 01.2015
CDA Clearwater - Early Childhood Education
Pinellas Technical College
Director's Childcare Center Operations Clearwater -
Pinellas Technical College
Seminole High School