Ashley Ingersoll
Redlands,CA
Summary
Results-driven Learning and Quality Operations Manager at Amazon, skilled in strategic planning and quality assurance. Successfully developed KPIs that enhanced operational efficiency and implemented training programs that elevated team performance. A Lean Six Sigma certified leader, committed to fostering a culture of safety and continuous improvement in fast-paced environments.
Overview
18
18
years of professional experience
Work History
Learning and Quality Operations Manager
Amazon
Rialto, CA
07.2022 - Current
- Developed SOPs outlining quality control policies and procedures.
- Prepared reports summarizing findings from inspections, tests, investigations and other QA activities for senior management review.
- Created KPIs related to process performance metrics such as defect rate, scrap rate.
- Developed and implemented quality management systems to ensure compliance with customer requirements.
- Identified root causes for defects by analyzing statistical data from test results, customer feedback and other sources.
- Conducted training sessions for employees on quality assurance processes, techniques and tools.
Operations Manager
Amazon
Rialto, CA
06.2021 - 07.2022
- Collaborated with management team on long-term strategic planning initiatives for the organization.
- Assessed employee development needs and provided feedback on their progress towards meeting goals.
- Analyzed data from daily reports to identify trends in production performance metrics.
Area Manager
Amazon
Redlands, CA
03.2017 - 06.2021
- Maintained a safe working environment by adhering to safety regulations and procedures.
- Implemented process improvements to optimize productivity, reduce costs and enhance customer service levels.
- Collaborated with other managers to develop plans for new initiatives and projects.
- Provided leadership and guidance to staff members in order to ensure the efficient operation of all departments.
Store Manager
BCBG Max Azria Group
Rancho Cucamonga, CA
02.2015 - 03.2017
- Created weekly work schedules for store personnel.
- Established customer service standards and monitored staff compliance.
- Recruited, trained and supervised new employees.
- Prepared monthly reports on sales figures, expenses, profits.
Retail Sales Supervisor
Macy's
Rancho Cucamonga, CA
05.2007 - 02.2015
- Monitored employee performance and provided feedback to motivate team members to reach their goals.
- Scheduled staff shifts based on anticipated customer traffic patterns in order to maximize productivity.
- Managed daily operations such as opening and closing the store, balancing registers at end of day.
Education
Bachelor of Science - Business Management
Fashion Institute of Design & Merchandising
Los Angeles, CA01-2015
Associate of Arts - Visual Communications
Fashion Institute of Design & Merchandising
Los Angeles, CA01-2008
Skills
- Strategic planning and project management
- Lean Six Sigma certification
- Quality assurance
- KPI development
- Workplace safety
- Operational efficiency
- Team leadership
Timeline
Learning and Quality Operations Manager
Amazon
07.2022 - Current
Operations Manager
Amazon
06.2021 - 07.2022
Area Manager
Amazon
03.2017 - 06.2021
Store Manager
BCBG Max Azria Group
02.2015 - 03.2017
Retail Sales Supervisor
Macy's
05.2007 - 02.2015
Bachelor of Science - Business Management
Fashion Institute of Design & Merchandising
Associate of Arts - Visual Communications
Fashion Institute of Design & Merchandising