Ashley Jackson
Houston,TX
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
8
8
years of professional experience
Work History
Customer Service Specialist
Apex Health Solutions-Memorial Hermann Healthplan
08.2022 - 09.2023
- Resolved issues and inquiries from over 100 plan participants regarding health and welfare benefits and deductions through telephone, email, and in-person interactions.
- Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
- Developed in-depth understanding of insurance policies and procedures to give accurate recommendations to suit clients' needs.
- Maintained strong knowledge of basic medical terminology to better understand services and procedures.
Contact Representative
Social Security Adminstration
11.2019 - 06.2022
- Answered constant flow of customer calls with minimal wait times.
- Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email, and in-person interactions.
- Reviewed evidence to determine ongoing eligibility for Social Security, Retirement, Supplemental, and Disability benefits.
- Solved problems through use of Social Security policies and
Customer Service Representative
Conn's Home Plus
03.2016 - 10.2019
- Communicated with customers to address order inquiries, changes and cancellations.
- Assisted customers by providing tracking information and resolving shipping or merchandise issues.
- Processed and handled customer complaints, answering questions and providing alternative solutions.
- Contacted customers to collect payments and verify or add to existing information, consistently providing timely, accurate and customer-oriented service.
Education
Bachelor Of Arts - Psychology
University of Houston - Downtown
Houston, TX05.2022
Skills
- Customer Service
- Benefits Explanations
- Regulatory Compliance
- Billing Adjustments
- Call Centers
- Medical Terminology
Timeline
Customer Service Specialist
Apex Health Solutions-Memorial Hermann Healthplan
08.2022 - 09.2023
Contact Representative
Social Security Adminstration
11.2019 - 06.2022
Customer Service Representative
Conn's Home Plus
03.2016 - 10.2019
Bachelor Of Arts - Psychology
University of Houston - Downtown
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