Ashley Jacobs
Flight Attendant
Mooresville,NC
Summary
Accomplished Flight Attendant offering over 10 years in the domestic and international commercial and private airline industry. Highly skilled in responding to emergency situations and remaining cool under pressure. Dedicated to exceptional customer service. Thrive under pressure. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
10
10
years of professional experience
Work History
Flight Attendant
American Airlines
03.2013 - 05.2023
- Answered passenger questions and provided solutions to issues arising during flights.
- Verified aircraft and passenger compliance with policies, regulations and safety guidance.
- Resolved passenger conflicts and medical emergencies during flights.
- Attended workshops and trainings in customer service, conflict resolution tactics and safety procedures to keep abreast of all new requirements and procedures.
- Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
- Demonstrated knowledge of aircraft safety features and emergency equipment.
- Managed over 50+ customer calls per day
Contract Corporate Flight Attendant
Champion Air
07.2020 - 10.2022
- Relayed updates and information to passengers after confirming key details with pilot.
- Ensured safety and comfort of customers onboard aircraft.
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Identified issues, analyzed information and provided solutions to problems.
- Managed 10+ high end non-disclaimer clients at time
- Answered passengers' questions about flight, aircraft and destination
- Monitored cabin during flights and responded to passenger inquiries or issues
Education
Associate of Arts - Real Estate
Superior School of Realestate
Concord, NC05-2011
Some College (No Degree) - Accounting
Mitchell Community College
Statesville, NC06-2006
High School Diploma -
Mooresville Senior High School
Mooresville, NC05-2003
Skills
- Emergency care
- Adult & Infant AED and CPR
- Public speaking
- Aviation regulations
- Hospitality service expertise
- Interpersonal Communications
Accomplishments
I was awarded the top level award for my skills in customer care through our Above and Beyond program.
Timeline
Contract Corporate Flight Attendant
Champion Air
07.2020 - 10.2022
Flight Attendant
American Airlines
03.2013 - 05.2023
Associate of Arts - Real Estate
Superior School of Realestate
Some College (No Degree) - Accounting
Mitchell Community College
High School Diploma -
Mooresville Senior High School