Ashley Jacobs
Shalimar,FL
Summary
Proven track record at WM, enhancing operational efficiency and client satisfaction through exceptional problem-solving and customer service skills. Spearheaded innovative solutions and fostered strong relationships, significantly improving service delivery and complaint resolution. Demonstrates a positive attitude and organizational prowess, ensuring seamless coordination across teams.
Overview
19
19
years of professional experience
Work History
Builder's Direct Desk Agent
WM
08.2014 - Current
- Informed clients of policies and procedures.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
- Coordinated with cross-functional teams to ensure seamless service delivery.
- Prepared and presented contracts and other legal documents to clients.
- Developed new business and managed new and existing clients.
Senior Operations Specialist
WM
06.2011 - 08.2014
- Improved operational efficiency by streamlining processes and implementing best practices.
- Collaborated with cross-functional teams to develop innovative solutions for complex operational challenges.
- Managed day-to-day operations, ensuring that deadlines were met, resources were allocated effectively, and project objectives were achieved.
Dispatcher
WM
07.2005 - 06.2011
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
Education
High School Diploma -
Niceville High School
Niceville, FL05-2001
Skills
- Problem-solving skills
- Positive Attitude
- Customer service and care
- Problem-Solving
- Customer Complaint Resolution
- Organizational Skills
- Relationship Building
- Call Management
Timeline
Builder's Direct Desk Agent
WM
08.2014 - Current
Senior Operations Specialist
WM
06.2011 - 08.2014
Dispatcher
WM
07.2005 - 06.2011
High School Diploma -
Niceville High School
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