Ashley Jacobs
Denton,Texas
Summary
Dynamic professional with extensive experience in customer service and relationship management. Proven track record of enhancing service quality through effective communication and collaboration. Proficient in software tools and conflict resolution, consistently achieving high customer satisfaction and fostering repeat business.
Overview
10
10
years of professional experience
2
2
Certifications
Work History
Customer Service Representative
State Farm
Denton, TX
09.2025 - 12.2025
- Resolved insurance inquiries and provided policy information to customers.
- Processed claims accurately and documented customer interactions in the system.
- Handled customer complaints promptly while maintaining professionalism.
- Collaborated with team members to improve overall service quality.
- Maintained precise customer records and updated account details regularly.
- Supported billing inquiries and processed payment transactions efficiently.
- Utilized software tools to track customer interactions effectively.
- Developed strong relationships with customers, encouraging repeat business.
Engineering Administrative Coordinator Sr.
CoServ
Denton , Texas
06.2024 - 05.2025
- Coordinated office activities and maintained schedules for team members to enhance productivity.
- Managed interdepartmental communications to ensure project alignment and timely updates.
- Organized electronic filing systems for streamlined access to critical documents.
- Assisted in preparation of reports and presentations for management meetings.
- Supported onboarding process for new employees by providing essential resources.
- Scheduled appointments and meetings, optimizing time management for all stakeholders.
- Processed incoming requests and directed them to appropriate personnel efficiently.
- Developed standard operating procedures for administrative tasks to improve workflow.
Administrative Assistant
Concentric LLC
Carrollton, Texas
03.2023 - 01.2024
- Coordinated meetings and managed schedules for team members and executives.
- Organized filing systems for documents, ensuring easy access and retrieval.
- Assisted in report preparation and presentations using various software tools.
- Scheduled travel arrangements, including transportation and accommodations for staff.
- Processed incoming mail and distributed correspondence to relevant team members.
- Maintained inventory of office supplies and ordered materials as needed.
- Answered phone calls and emails, facilitating effective business correspondence.
- Handled confidential documents according to established protocols.
Administrative Assistant/Traffic Coordinator/Office
Bedford Advertising
Carrollton , Texas
02.2016 - 02.2023
- Coordinated meetings and managed schedules for team members and executives, improving productivity.
- Maintained office supplies inventory through regular checks to ensure essential items were stocked.
- Provided administrative support to executive team, including meeting arrangements and calendar management.
- Organized document preparation and formatting for internal and external communications to maintain professionalism.
- Assisted in advertising campaign development and creation of promotional materials for clients.
- Managed communication among departments, resolving logistical issues efficiently.
- Ensured timely delivery of TV and radio commercials to stations by adhering to schedules.
- Trained new staff on operational processes and software tools, enhancing team capability.
Education
Associate of Arts - Criminal Justice
University of Phoenix
Dallas, TX05-2013
Skills
- Claims processing and record maintenance
- Customer relationship management
- Insurance expertise
- Software proficiency
- Office coordination
- Attention to detail
- Problem solving
- Training support
- Scheduling and travel planning
- Communication skills
- Team collaboration
- Time management
- Account management
- Call center operations
- Conflict resolution
- Microsoft Office proficiency
- Cash handling
- NECHO
- SFPP
- State Farm Billing
- Zoom
- Visio
- i Vue
- Sharepoint Access
- Dynamics SL
- ADP
- Trello
- Mondaycom
- Ariba Network Supplier
- Hightail
Certification
Property and Causality Insurance
Timeline
Customer Service Representative
State Farm
09.2025 - 12.2025
Engineering Administrative Coordinator Sr.
CoServ
06.2024 - 05.2025
Administrative Assistant
Concentric LLC
03.2023 - 01.2024
Administrative Assistant/Traffic Coordinator/Office
Bedford Advertising
02.2016 - 02.2023
Associate of Arts - Criminal Justice
University of Phoenix