Ke'ariel Gude
Hillsboro,GA
Summary
Customer service representative with expertise in resolving complex issues and enhancing customer relationships. Proven success in improving service delivery and effectively managing complaints. Skilled in prioritizing tasks and adapting to fast-paced environments while maintaining high-quality work. Recognized for handling escalated support issues and contributing to team objectives.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Geico
Macon, Georgia
05.2021 - Current
- Resolved customer complaints through effective communication and problem-solving, enhancing overall customer experience.
- Delivered timely resolutions to customer complaints, ensuring satisfaction and fostering loyalty.
- Provided exceptional customer service to ensure customer satisfaction.
- Educated clients on coverage options and benefits to ensure informed decisions.
- Assisted customers with policy inquiries and claims processing.
- Developed strong customer relationships to encourage repeat business.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Conducted follow-ups to ensure customer satisfaction after service interactions.
- Collaborated with team members to enhance service delivery efficiency.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Documented interactions in customer relationship management systems accurately.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed positive relationships with customers through friendly interactions.
Education
High School Diploma -
Jasper County High School
Monticello, GA05-2017
Some College (No Degree) -
Albany State University
Albany, GASkills
- Customer relationship management
- Claims processing
- Complaint resolution
- Payment processing
- Call center operations
- Call center procedures
- Service delivery improvement
- Interaction documentation
- Follow-up coordination
- Appointment scheduling
- Record maintenance
- Effective communication
- Typing proficiency
- Consumer advocacy
- Positive and professional
- Policy education
Timeline
Customer Service Representative
Geico
05.2021 - Current
High School Diploma -
Jasper County High School
Some College (No Degree) -
Albany State University