Ashley James
RICHMOND,VA
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Bank of America
RICHMOND, VA
03.2016 - Current
- Provided exceptional customer service to ensure customer satisfaction.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Maintained a high level of professionalism when dealing with difficult customers.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Answered customer inquiries and provided accurate information regarding products and services.
Education
High School Diploma -
George Wythe High School
Richmond, VA06-2008
Skills
- De-Escalation Techniques
- High-energy attitude
- Customer consulting
- Conflict Resolution
- Typing proficiency
- Computer Proficiency
- Technical Support
- Analytical Thinking
- Analytical Skills
- Time Management
- Attention to Detail
- Problem-solving abilities
- Multitasking
- Adaptability and Flexibility
Timeline
Customer Service Representative
Bank of America
03.2016 - Current
High School Diploma -
George Wythe High School