Ashley Jameson
Indianapolis,IN
Summary
Personable and dedicated customer experience specialist with extensive experience in customer service and sales management. Proven track record in implementing strategies for improving customer satisfaction rates to deliver world-class service. Deeply motivated to lead and collaborate with Delta colleagues while simultaneously upholding a positive work culture.
Overview
12
12
years of professional experience
Work History
Global Ticketing Support Specialist
Delta Airlines
Cincinnati, OH
12.2021 - Current
- Manage ticketing systems to optimize travel experiences for Delta customers and high-value medallions.
- Resolve customer inquiries and complaints to strengthen brand loyalty and ensure world-class service.
- Consistently meet and exceed sales and service metrics to deliver quality care to customers in a timely and efficient manner.
- Coordinate with colleagues to promptly and effectively address customer needs.
- Maintain confidentiality of customer information in compliance with privacy regulations.
- Assist new ACE trainees through virtual and floor support, clarifying Delta policies and procedures.
Sales Team Manager
Pier 1 Imports
Trinity, FL
06.2014 - 03.2018
- Developed sales strategies and goals to increase product knowledge and drive team performance towards sales targets.
- Trained and mentored employees in sales techniques and company policies to improve overall sales effectiveness.
- Conducted regular performance evaluations to identify development needs and boost team effectiveness.
- Resolved elevated customer complaints and inquiries to ensure a satisfactory shopping experience and brand loyalty.
- Monitored inventory, cash, and payroll processes to ensure operational efficiency.
- Coordinated merchandise displays to optimize store layout and customer engagement.
Skills
- Proficient in Delta applications OmniPro, DLTerm, Oscar, and Axis
- Customer Resolution
- Conflict resolution
- Microsoft Office suite proficiency
- Computer literacy
- Technical troubleshooting
- Team collaboration
- Leadership
- Adaptability
Education and Training
- Completed Global Ticketing Support training with 3 years+ active experience in line of business.
- Completed Global Partner Support training with 6 months experience in line of business.
Timeline
Global Ticketing Support Specialist
Delta Airlines
12.2021 - Current
Sales Team Manager
Pier 1 Imports
06.2014 - 03.2018