Ashley Jennings
Wellington,FL
Summary
Results-driven leader with extensive experience in managing high-volume retail operations, optimizing team performance, and enhancing customer satisfaction. Proven track record of improving financial metrics and operational efficiency through strategic planning and staff development. Seeking to leverage expertise in leadership, P&L management, and customer relationship management as a Senior Manager to drive organizational success.
Overview
11
11
years of professional experience
Work History
General Manager
MyEyeDr
Boca Raton, FL
02.2025 - Current
- Managed a high-volume retail optical office, ensuring operational efficiency and customer satisfaction.
- Improved KPI metrics to increase gross profits.
- Regularly reviewed the P&L to compare actual results against budgeted goals and identify areas for improvement.
- Collaborated with Optometrist to provide exceptional patient services and care.
- Recruited, trained, and supervised optical staff to optimize team performance.
- Coordinated patient appointments, ensuring smooth operations for the Doctor of Optometry.
- Guided patients in selecting eyewear, performing fittings and adjustments.
- Accurately specified and ordered eyewear and contact lenses for patients.
- Worked with insurance providers to ensure accurate claims processing and reimbursement.
- Performed administrative tasks, including audits, payroll, and procurement management.
- Used customer feedback for improving operations and building brand loyalty.
Store Manager
Cotton On Kids
Pembroke Pines, FL
10.2022 - 02.2025
- Anticipated customer trend and showcased product that led to a 20% increase in sales.
- Developed daily, weekly and monthly goals for each store employee.
- Promoted business on social media platforms to maximize brand identity and generate revenue.
- Oversaw staff hiring, initiating new training and scheduled process to streamline operations.
- Developed business and marketing plans and prepared monthly financial reports.
- Led startup, opening of business and provided business development, creation of rhythm and workflow planning.
Store Manager
Luxottica - Sunglass Hut
Tallahassee, FL
07.2017 - 09.2021
- Utilized The Sunglass Hut Experience tools to consistently exceed sales plan.
- Averaged $100,000 in annual sales revenue in first year by maintaining a $400 average dollar per sale.
- Set and implemented strategic goals and initiatives to align company with mission, values, and vision.
- Retained customers through relationships, interactions and feedback.
- Ensured my team was properly trained in product knowledge for all brands of sunglasses we sold.
- Continually coached and developed my team to ensure retail excellence.
- Established an efficient inventory management system to maximize sales and reduce costs.
Office Administrator
Creek Enterprise
Tallahassee, FL
06.2015 - 06.2017
- Processed invoices, payments, and incoming and outgoing mail.
- Answered phone calls and managed inquiries from customers and vendors.
- Managed accounts payable and receivable processes, including invoicing customers and vendors.
- Used Microsoft Office tools for analysis and communication.
- Developed and implemented office procedures to improve efficiency and accuracy of administrative tasks.
- Processed payroll for all staff members on a biweekly basis within established deadlines.
- Handled logistics and coordination of company events.
Manager on Duty
Mattress Firm
Tallahassee, FL
01.2015 - 05.2015
- Managed daily operations of 3 locations.
- Named #1 Employee in the District during tenure.
- Exceeded quotas by selling high end Tempur-Pedic mattresses with adjustable bases.
- Maintained awareness of competitor's advertisement and services offered.
Education
Bachelor of Science - Psychology
Mississippi State University
Starkville, MS05-2023
Associate of Arts - Liberal Arts
East Mississippi Community College
Scooba, MS07-2011
No Degree - Surgical Technology Certificate
Meridian Community College
Meridian, MS05-2010
Skills
- Customer relationship management
- Team leadership
- Staff training/development
- Staff management
- Team training and development
- P&L management
- Leadership and team building
Timeline
General Manager
MyEyeDr
02.2025 - Current
Store Manager
Cotton On Kids
10.2022 - 02.2025
Store Manager
Luxottica - Sunglass Hut
07.2017 - 09.2021
Office Administrator
Creek Enterprise
06.2015 - 06.2017
Manager on Duty
Mattress Firm
01.2015 - 05.2015
Bachelor of Science - Psychology
Mississippi State University
Associate of Arts - Liberal Arts
East Mississippi Community College
No Degree - Surgical Technology Certificate
Meridian Community College