Ashley Jimenez
Yuma,Arizona
Summary
With a proven track record at TLCR, I excel in recovery guidance and building trust through empathy development. I've successfully advocated for client access to resources, fostered key partnerships, and led teams at Applebee's to high health scores through expert training in food safety, showcasing my problem-solving skills and ability to inspire.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Peer Support Specialist
TLCR
02.2023 - 05.2024
- Built relationships with others based upon trust and honesty by using active listening and dynamic communication skills.
- Demonstrated extensive knowledge of recovery and wellness principles and shared this information with others struggling during recovery.
- Advocated on behalf of clients to ensure access to appropriate resources and services within the community.
- Fostered relationships with partner agencies and other interested parties to build pipeline of supportive services.
Server Shift Leader
Applebee's
11.2013 - 07.2018
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Educated staff on proper food handling techniques, contributing to consistently high health inspection scores.
Server Trainer
IHOP
11.2005 - 06.2013
- Taught servers to memorize menu ingredients and provide information on preparation methods.
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Established and maintained positive relationships with trainees to drive successful learning outcomes.
- Developed strong relationships with regular customers, encouraging repeat business and loyalty to the establishment.
- Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
- Provided coaching and mentoring to employees.
Education
Diploma - Gender Studies
Yuma High School
Yuma, AZ2012
Skills
- Peer Support Ethics
- Recovery guidance
- Boundary Setting
- Substance abuse awareness
- Rapport Building
- Self-Care Management
- Problem-solving skills
- Relapse Prevention
- Empathy Development
Certification
Peer support certification, CPR/FIRST AID
Timeline
Peer Support Specialist
TLCR
02.2023 - 05.2024
Server Shift Leader
Applebee's
11.2013 - 07.2018
Server Trainer
IHOP
11.2005 - 06.2013
Diploma - Gender Studies
Yuma High School
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