Ashley Joassin
Stockbridge,GA
Summary
Diligent professional with excellent multitasking, organizational and time management abilities. Devoted to giving every customer a positive and memorable experience. A dedicated, hardworking employee with strengths in customer service, and time management abilities. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
7
7
years of professional experience
Work History
Walmart Cashier (part-time)
Walmart
Stockbridge, GA
2024.07 - Current
- Greeted customers and answered any questions they had about the store's products and services.
- Performed other duties as assigned by management.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
Assistant Receptionist (remote)
Cool- Ray A/C Cooling/ Heating Services
Atlanta, GA
2023.12 - 2024.06
- Updated customer information in database systems to ensure accuracy of records.
- Answered phone calls, responded to inquiries and transferred calls as required.
- Provided administrative support including typing, photocopying, faxing and filing documents.
- Greeted customers and visitors in a professional manner.
Customer Service Support Specialist (remote)
Chick- Fil- A Corporate
Atlanta, GA
2023.02 - 2023.11
- Handled escalated calls from customers seeking additional support.
- Answered inbound calls, chats and emails to facilitate customer service.
- Assisted with product returns and exchanges as needed.
- Updated customer information in the customer service database.
Customer Support Specialist (Remote)
Georgia Power
Atlanta, GA
2022.07 - 2022.12
- Responded to customer emails and phone calls promptly, courteously, and professionally.
- Provided technical support to customers by responding to inquiries and resolving issues in a timely manner.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
3rd Key Holder Manager
Claires Stores Inc
Morrow, GA
2021.11 - 2022.01
- Provided customer service including cashiering, merchandising and restocking shelves.
- Performed daily banking duties such as deposits and withdrawals of funds from registers.
- Supervised employees by providing direction on tasks and expectations regarding customer service standards.
Front Desk Receptionist
Pro-Sound Plus
Stockbridge, GA
2020.01 - 2021.07
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
Cashier Team Lead
Dicks Sporting Goods
McDonough, GA
2018.10 - 2019.06
- Maintained accurate records of all transactions, ensuring compliance with company policies and procedures.
- Assisted cashiers with resolving customer complaints and inquiries.
- Trained new cashiers on proper use of registers and store policies.
- Provided guidance to cashiers on how to accurately ring up customers' purchases.
Chick Fil A Resturant
Chik-Fil-A
Stockbridge, GA
2017.09 - 2018.08
- Exceeded customer satisfaction by finding creative solutions to problems.
- Worked effectively in team environments to make the workplace more productive.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Education
High School Diploma -
Woodland High School
Stockbridge, GA2018-05
Skills
- Cash Handling
- Customer Assistance
- Time management skills
- Customer service excellence
- Guest inquiries
- Daily Reporting
- Written and verbal communication
- Money Handling
- Customer Service
Timeline
Walmart Cashier (part-time)
Walmart
2024.07 - Current
Assistant Receptionist (remote)
Cool- Ray A/C Cooling/ Heating Services
2023.12 - 2024.06
Customer Service Support Specialist (remote)
Chick- Fil- A Corporate
2023.02 - 2023.11
Customer Support Specialist (Remote)
Georgia Power
2022.07 - 2022.12
3rd Key Holder Manager
Claires Stores Inc
2021.11 - 2022.01
Front Desk Receptionist
Pro-Sound Plus
2020.01 - 2021.07
Cashier Team Lead
Dicks Sporting Goods
2018.10 - 2019.06
Chick Fil A Resturant
Chik-Fil-A
2017.09 - 2018.08
High School Diploma -
Woodland High School