Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ashley Johnson

Nursing
Little Rock,AR

Summary

Versatile Server with extensive experience in fast-paced locations. Provides structured service and work plans, balancing needs of patrons and team members.

Offering experience in fast-paced diner and short-order restaurant settings. Promotes customer comfort and enhanced experiences by answering questions and responding to concerns. Maintains service standards and follows safe service regulations. Always ready to help team members by taking on additional tasks.

Upbeat communication with outstanding coordination and memorization skills. 10+ year background of creating regular customers and boosting establishment reputation through delivery of unmatched service.

Versatile team member with exceptional communication and multi-tasking ability. Proven success providing high-quality customer service in fast-paced, high-stress environments. Generate thoughtful recommendations and accommodate dietary restrictions.

Dedicated Service professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

11
11
years of professional experience
12
12
years of post-secondary education

Work History

Waitress

Saltgrass Steakhouse
Little Rock, AR
11.2017 - Current
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Enlisted coworkers' assistance for multi-order delivery to avoid spilling or dropping food.
  • Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.

Waitress Trainer

Chuy's Tex-Mex
Little Rock, Arkansas
05.2014 - 03.2018
  • Maintained customer satisfaction by clarifying questions about orders and specialty items.
  • Enlisted coworkers' assistance for multi-order delivery to avoid spilling or dropping food.
  • Checked identification for minimum age for sale of alcoholic beverages.
  • Informed customers about daily and seasonal specials.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.

Waitress

Genghis Grill
Little Rock, AR
03.2012 - 06.2014
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Cultivated warm relationships with regular customers.
  • Checked identification for minimum age for sale of alcoholic beverages.
  • Answered customers' questions, recommended items and recorded order information.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Checked guests' identification before serving alcoholic beverages.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Asked customers for feedback, solved problems and filled drinks throughout meal.
  • Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.

Canvasser

Kirby Vacuum Sales
Benton , AR
08.2011 - 03.2012
  • Went door-to-door to sign up to 40 customers up for promotional sales services.
  • Stayed current on product specs and prices and accurately updated display product literature.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Pursued existing and potential customers by phone, email and text message to generate leads and close sales.
  • Loaded and unloaded boxes and pallets of merchandise weighing as much as 50 pounds.
  • Reconciled inventory and customer orders regularly to monitor product availability.
  • Increased team efficiency by communicating frequently with coworkers about traffic and weather conditions.

Education

Associate Degree In Nursing - Nursing

University of Arkansas At Little Rock
Little Rock, AR
01.2020 - 05.2022

Associate Of Applied Arts - Nursing

University of Arkansas
Little Rock, AR
08.2013 - 12.2017

General Studies

University of Central Arkansas
Conway, AR
08.2009 - 07.2011

High School Diploma -

Ashdown High School
Ashdown, AR
08.2005 - 05.2009

Skills

  • Compliance standards
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Timeline

Associate Degree In Nursing - Nursing

University of Arkansas At Little Rock
01.2020 - 05.2022

Waitress

Saltgrass Steakhouse
11.2017 - Current

Waitress Trainer

Chuy's Tex-Mex
05.2014 - 03.2018

Associate Of Applied Arts - Nursing

University of Arkansas
08.2013 - 12.2017

Waitress

Genghis Grill
03.2012 - 06.2014

Canvasser

Kirby Vacuum Sales
08.2011 - 03.2012

General Studies

University of Central Arkansas
08.2009 - 07.2011

High School Diploma -

Ashdown High School
08.2005 - 05.2009
Ashley JohnsonNursing