Mariah Pierce
Summary
Responsible Server Assistant adaptable to fast-paced, changing restaurant environments with discerning customers and high standards. Enthusiastic team member possessing sharp memorization skills and outstanding teamwork abilities.
Work well with others or alone
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
14
14
years of professional experience
2014
2014
years of post-secondary education
Work History
Waitress
Milford Steakhouse
Milford, UT
03.2025 - Current
- Provided prompt and attentive service to customers, ensuring a positive dining experience and high satisfaction levels.
- Kept dining areas clean and organized, contributing to a welcoming environment for guests and efficient service.
- Accurately processed customer orders using point-of-sale systems, ensuring timely and correct delivery of meals.
- Engaged with customers to address inquiries and resolve issues, fostering a friendly atmosphere and encouraging repeat visits.
Customer Service Representative
Zions Bancorporation
Milford, UT
11.2023 - 03.2024
- Assisted customers with account inquiries and transactions, ensuring timely resolutions and enhancing overall customer satisfaction.
- Processed customer requests efficiently, utilizing banking systems to maintain accuracy in account management.
- Educated customers on banking products and services, effectively promoting features that meet their financial needs.
- Maintained knowledge of banking regulations and compliance standards, ensuring adherence during customer interactions.
- Participated in training sessions to enhance customer service skills, adapting quickly to new processes and technologies.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Bank Teller
Utah Independent Bank
Milford, UT
10.2019 - 08.2023
- Managed cash drawer and balanced transactions daily, contributing to operational efficiency and financial accuracy.
- Identified and resolved discrepancies in customer accounts, enhancing trust and satisfaction through attention to detail.
- Maintained up-to-date knowledge of banking products and regulations, ensuring compliance and informed customer guidance.
- Handled large sums of money with accuracy while maintaining appropriate levels of security.
- Performed cash handling duties including counting currency, coins and checks.
- Maintained confidentiality of bank records, transactions and customer information.
- Cashed customer checks, verified identification and checked account balances in accordance with bank policy.
- Served large number of customers during high volume shifts and remained composed and professional in stressful situations.
Bank Teller
Wells Fargo
Milford, UT
07.2015 - 09.2019
- Assisted customers with account inquiries, enhancing service quality and fostering strong client relationships.
- Managed cash drawer and balanced transactions daily, contributing to operational efficiency and financial accuracy.
- Collaborated with team members to streamline branch operations, resulting in improved service turnaround times.
- Provided exceptional customer service to customers by answering inquiries, resolving complaints and processing transactions in a timely manner.
- Explained bank services, financial products and applicable fees to customers.
- Provided assistance to other tellers during peak business hours as needed.
Waitress
Station Restaurant
Milford, Utah
04.2012 - 09.2019
- Kept dining areas clean and organized, contributing to a welcoming environment for guests and efficient service.
- Collaborated with kitchen staff to coordinate timely food service, enhancing overall operational efficiency during peak hours.
- Engaged with customers to address inquiries and resolve issues, fostering a friendly atmosphere and encouraging repeat visits.
- Took orders for food and drinks and delivered them to guests.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
Customer Service
True Value Hardware Store
Milford, UT
07.2014 - 08.2015
- Managed inventory levels by restocking shelves and organizing merchandise, contributing to efficient store operations.
- Resolved customer complaints promptly by implementing effective solutions, enhancing customer satisfaction and loyalty.
- Maintained a clean and organized sales floor by following safety protocols and ensuring compliance with health regulations.
- Follow company policies regarding customer service standards.
- Documented customer service requests and resolutions as needed.
- Provided customer service to shoppers in-store.
Cashier/Cook
Ernies Gas Station
Cedar City, Utah
01.2014 - 08.2014
- Prepared food items adhering to safety standards, enhancing product quality and customer satisfaction during peak hours.
- Maintained cleanliness and organization of the kitchen and service areas, promoting a safe and inviting environment for customers.
- Restocked supplies and inventory regularly, ensuring availability of products and minimizing disruptions in service.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Collected payments and provided accurate change.
- Stocked shelves with merchandise when needed.
Education
Milford High School
Milford, UTSome College (No Degree) - Business Communication
Southern Utah University
Cedar City, UTSkills
- Customer service
- Cash handling
- Point-of-sale systems
- Issue resolution
- Food safety standards
- Team collaboration
- Compliance standards
- Client communication
- Decision-making
- Menu memorization
- Hospitality and accommodation
Timeline
Waitress
Milford Steakhouse
03.2025 - Current
Customer Service Representative
Zions Bancorporation
11.2023 - 03.2024
Bank Teller
Utah Independent Bank
10.2019 - 08.2023
Bank Teller
Wells Fargo
07.2015 - 09.2019
Customer Service
True Value Hardware Store
07.2014 - 08.2015
Cashier/Cook
Ernies Gas Station
01.2014 - 08.2014
Waitress
Station Restaurant
04.2012 - 09.2019
Milford High School
Some College (No Degree) - Business Communication
Southern Utah University