Ashley Johnson
Lexington,Kentucky
Overview
13
13
years of professional experience
Work History
Front of House Director
Chick-fil-A
01.2021 - Current
- Managed and trained leadership team, providing feedback to maintain strong front-line leadership over daily operations.
- Gathered employee data to develop weekly work schedules, enabling proper staffing for departments for each shift.
- Identified, reviewed and evaluated data management metrics to recommend ways to strengthen data across enterprise.
Training Director
Chick-fil-A
01.2017 - Current
- Developed departmental teams trained in standardized procedures to better align workflow processes.
- Managed new employee orientation training process for more than 75 employees each year.
Drive-Thru Director
Chick-fil-A
01.2019 - 01.2021
- Transformed Drive-Thru operations ensuring optimal, consistent, and record breaking sales
Shift Leader
Chick-fil-A
01.2017 - 01.2019
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Team Leader
Chick-fil-A
03.2015 - 01.2017
Education
Associate of Science - Business Administration And Management
Bluegrass Community And Technical College
Lexington, KY05.2024
Skills
- Technology maintenance and troubleshooting
- Illustration and design
- Proficient in data software
- Inquisitive
- Delegating
- Team and one on one communication
Timeline
Front of House Director
Chick-fil-A
01.2021 - Current
Drive-Thru Director
Chick-fil-A
01.2019 - 01.2021
Training Director
Chick-fil-A
01.2017 - Current
Shift Leader
Chick-fil-A
01.2017 - 01.2019
Team Leader
Chick-fil-A
03.2015 - 01.2017
Associate of Science - Business Administration And Management
Bluegrass Community And Technical College
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