Fedra Montiel Yocupicio

Chick-fil-A

05.2019 - Current

Enhanced customer satisfaction by efficiently managing front-of-house operations and addressing guest concerns promptly.
Resolved conflicts among team members, fostering a positive work environment focused on teamwork and collaboration.
Maintained a clean and welcoming dining environment through diligent oversight of restaurant cleanliness and presentation standards.
Maximized operational efficiency by creating weekly staff schedules that balanced business needs with employee availability.
Managed daily cash handling procedures, accurately reconciling sales reports and deposits.
Ensured compliance with local health department regulations through regular inspections of food storage areas, preparation surfaces, and equipment maintenance procedures.
Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
Resolved guests complaints while maintaining positive customer environment.
Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
Analyzed customer feedback and implemented strategies to improve customer satisfaction.
Utilized upselling techniques to maximize revenue and increase customer satisfaction.
Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
Established rapport with regular patrons and maintained an atmosphere conducive to repeat business.