Ashley Johnson
Summary
Motivated professional offering proficiency in data entry combined with strong mathematical and analytical thinking skills. Personable team player with exceptional customer service abilities. Fast learner and committed to continuous, self-directed learning.
Overview
11
11
years of professional experience
Work History
Data Entry Associate
United Healthcare Group
01.2020 - Current
- Increased overall database accuracy by diligently reviewing source documents for completeness and validity before entry.
- Utilize Salesforce for transactions and ensure all work is pulled from platform.
- Managed different variety of transaction types (totaling 31) within customer Communications Unit Que, Settlement Options Team, Money Out Team, Premium Team, Electronic Funds Transfer (EFTs) Team, and Renewal Statements Team.
- Maintained strict confidentiality with sensitive information, ensuring protection of company and client data.
Financial Services Representative
Nordstrom Card Services
01.2020 - 06.2023
- Delivered consistent results within compliance guidelines while meeting quarterly sales quotas.
- Worked closely with other departments to provide seamless service delivery for complex client requests.
- Collaborated with team members to achieve sales targets and improve overall branch performance.
- Provided excellent customer service, resolving issues quickly and maintaining long-term client relationships.
Customer Service Representative
PFS
06.2013 - 01.2020
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Conducted regular quality assurance checks on interactions with customers to ensure agents were meeting established guidelines and standards for service excellence.
- Improved communication between departments by facilitating interdepartmental meetings focused on problem-solving strategies for common issues affecting customers'' experiences.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
High School Diploma -
Long Beach Polytechnic High School
Long Beach, United States06.2009
Skills
- File Management
- Document Scanning
- Data accuracy
- Document Preparation
- Basic troubleshooting abilities
- Multi-tasking
- Excellent Communication Skills
- Problem-Solving and Decision-Making Skills
- Outstanding Customer Service
- Data Entry Procedures Knowledge
- Microsoft Office Suite Mastery
- Deadline Oriented Approach
Timeline
Data Entry Associate
United Healthcare Group
01.2020 - Current
Financial Services Representative
Nordstrom Card Services
01.2020 - 06.2023
Customer Service Representative
PFS
06.2013 - 01.2020
High School Diploma -
Long Beach Polytechnic High School