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Associate Principal Engineer

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Results-driven Service Delivery Manager with a proven track record of leading cross-functional teams to ensure reliable and efficient IT network service delivery. Expertise includes consistently meeting SLAs, optimizing network performance, and fostering strong client relationships. Recognized for excellence in vendor management, incident resolution, and implementing innovative solutions that enhance network reliability and elevate customer satisfaction. Committed to driving operational excellence and delivering exceptional service in dynamic environments, with a strong focus on software-defined networking and automation using Python, PowerShell, and Bash scripts. Knowledgeable Network service delivery with proven background in consulting, delivering strategic insights and effective solutions to clients. Successfully led multiple projects, enhancing operational efficiency and driving business growth. Demonstrated expertise in problem-solving and client relationship management.

Highly trained and motivated problem solver with exceptional customer service, phone and verbal communication skills. Adept at explaining complex technical issues quickly and easily, ensuring timely resolution of user issues. Adaptable and efficient with ability to perform and stay calm during high-volume, high-stress situations. Trusted collaborator known for keen attention to detail and working with a strong sense of urgency.
Service desk agent with several years of inside and field experience analyzing and solving challenging it issues. Relentless troubleshooter with persistence and customer service orientation to leave no service problem unsolved. Ambitious go-to person thriving under pressure and empathize with and support stressed-out clients.

Results-oriented Endpoint Administrator with extensive experience in managing and maintaining endpoint devices in a corporate environment. Proven expertise in deploying, configuring, troubleshooting, and optimizing Windows and Mac devices. Skilled in implementing and enforcing endpoint security policies to protect against cyber threats. Strong knowledge of endpoint management tools, patch management, and software deployment. Excellent problem-solving skills and attention to detail, with a focus on delivering efficient and reliable endpoint solutions. Ability to work collaboratively with cross-functional teams to ensure smooth operations and optimal endpoint performance.

Experienced IT Service Desk Analyst with 12 years of comprehensive expertise in providing efficient technical support and problem-solving for diverse hardware, software, and network issues. Proven success in delivering top-notch customer service, demonstrating strong proficiency in Active Directory, Office 365 Products, and remote desktop troubleshooting.

Ashley Johnson

Summary

Overview

Work History

CCR 1/Sorter and Rapid Capture

Patient Care Tech/Student nurse and Patient Saftey Attendant

Vass Auction Specialist 2

Cashier and Barista

Cashier

Education

Bachelor Of Administration - Business Administration And Management

Associate Of Business Administration - Business Administration

Nursing

None -

Skills

Timeline

CCR 1/Sorter and Rapid Capture

Patient Care Tech/Student nurse and Patient Saftey Attendant

Vass Auction Specialist 2

Cashier and Barista

Cashier

Bachelor Of Administration - Business Administration And Management

Associate Of Business Administration - Business Administration

Nursing

None -

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