ASHLEY JOHNSON
Fort Worth ,Texas
Summary
Healthcare professional prepared for role in phlebotomy with strong foundation in patient care and specimen collection. Proven track record of handling blood draws and maintaining high standards of hygiene. Known for excellent teamwork and ability to adapt to changing clinical needs, ensuring consistent results and patient satisfaction.
Overview
16
16
years of professional experience
Work History
Phlebotomy Technician Screener
CSL Plasma
Omaha, NE
07.2020 - 02.2024
- Organize and lead activities designed to promote physical, mental and social development, such as games, arts and crafts, music, storytelling, and field trips
- Teach basic skills such as color, shape, number and letter recognition, personal hygiene, and social skills
- Observe and evaluate children's performance, behavior, social development, and physical health
- Read books to entire classes or to small groups
- Provide a variety of materials and resources for children to explore, manipulate and use, both in learning activities and in imaginative play
- Serve meals and snacks in accordance with nutritional guidelines
- Prepare materials and classrooms for class activities
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Complied with all federal, state, and local regulations as well as company rules.
- Checked equipment during each shift to assess functionality.
- Collected fluid or tissue samples by using appropriate collection procedures.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Ensured patient safety by adhering to strict infection control protocols during all phlebotomy procedures.
- Packaged and shipped specimens to central lab daily.
- Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation.
- Stocked phlebotomy cart or carrier with appropriate supplies.
Cocktail waitress
Horseshoe Council Bluffs
11.2012 - 01.2015
- Check with customers to ensure that they are enjoying their meals and take action to correct any problems
- Collect payments from customers
- Write patrons' food orders on order slips, memorize orders, or enter orders into computers for transmittal to kitchen staff
- Prepare checks that itemize and total meal costs and sales taxes
- Take orders from patrons for food or beverages
- Check patrons' identification to ensure that they meet minimum age requirements for consumption of alcoholic beverages
- Present menus to patrons and answer questions about menu items, making recommendations upon request
- Clean tables or counters after patrons have finished dining
- Prepare hot, cold, and mixed drinks for patrons, and chill bottles of wine
- Fill salt, pepper, sugar, cream, condiment, and napkin containers
- Provide exceptional customer service
Customer service
Hy-Vee
03.2008 - 06.2010
- Organize and lead activities designed to promote physical, mental and social development, such as games, arts and crafts, music, storytelling, and field trips
- Teach basic skills such as color, shape, number and letter recognition, personal hygiene, and social skills
- Observe and evaluate children's performance, behavior, social development, and physical health
- Read books to entire classes or to small groups
- Provide a variety of materials and resources for children to explore, manipulate and use, both in learning activities and in imaginative play
- Serve meals and snacks in accordance with nutritional guidelines
- Prepare materials and classrooms for class activities
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Complied with all federal, state, and local regulations as well as company rules.
- Checked equipment during each shift to assess functionality.
- Collected fluid or tissue samples by using appropriate collection procedures.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Ensured patient safety by adhering to strict infection control protocols during all phlebotomy procedures.
- Packaged and shipped specimens to central lab daily.
- Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation.
- Stocked phlebotomy cart or carrier with appropriate supplies.
Education
High School Diploma - Student Scholar Athlete
North High School
Omaha, NE05.2009
Skills
- Active Listening
- Customer and Personal Service
- Speaking
- Critical Thinking
- Time Management
- Public Safety and Security
- Telecommunications
- Education and Training
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Call center experience
- Computer proficiency
- Conflict resolution
- Microsoft Excel
- Payment processing
- Call center operations
- Patient care
- Patient confidentiality
- HIPAA
- Paperwork processing
- Hemoglobin testing
- Personal protective equipment usage
- Health and safety
Timeline
Phlebotomy Technician Screener
CSL Plasma
07.2020 - 02.2024
Cocktail waitress
Horseshoe Council Bluffs
11.2012 - 01.2015
Customer service
Hy-Vee
03.2008 - 06.2010
High School Diploma - Student Scholar Athlete
North High School