KIMBERLY JESTER
Lawrenceville,GA
Summary
Dedicated Customer Service Professional with 15+ years of experience supporting customers, resolving concerns, and driving positive service experiences. Skilled in call handling, CRM systems, and Microsoft Office (Word & Excel). Known for strong empathy, professionalism, and the ability to quickly solve problems while building trust with customers.
Overview
20
20
years of professional experience
Work History
Sales Associate
Home Depot
01.2014 - Current
- Provide excellent customer service by assisting customers with product selection and solutions.
- Process transactions accurately using POS systems while maintaining cash handling accuracy.
- Maintain organized sales floors and ensure merchandise is stocked and properly displayed.
- Demonstrate product features and recommend additional items to increase sales.
- Resolve customer concerns professionally to ensure positive shopping experiences.
Specialty Department Supervisor
Home Depot
01.2008 - 01.2014
- Supervised daily operations including inventory management, merchandising, and staff coordination.
- Created employee schedules to ensure proper department coverage and efficiency.
- Assisted with hiring, training, and coaching new team members.
- Monitored inventory levels and coordinated product ordering.
Appliance Sales Specialist / Associate Coordinator
Home Depot
01.2006 - 01.2008
- Assisted customers in selecting appliances based on needs, budget, and product features.
- Demonstrated appliance functionality and provided product education.
- Managed appliance inventory, orders, and vendor coordination.
- Coordinated delivery and installation schedules with customers.
Education
High School Diploma -
Frank McClarin High School
College Park, GA05.1993
Skills
- Customer Service & Relationship Building
- Retail Sales & Product Recommendations
- Upselling & Sales Goal Achievement
- Inventory Management & Stock Replenishment
- Cash Handling & POS Systems
- Team Leadership & Staff Support
- Conflict Resolution
- Time Management & Organization
Timeline
Sales Associate
Home Depot
01.2014 - Current
Specialty Department Supervisor
Home Depot
01.2008 - 01.2014
Appliance Sales Specialist / Associate Coordinator
Home Depot
01.2006 - 01.2008
High School Diploma -
Frank McClarin High School