ASHLEY JOHNSON
Mill Valley,CA
Summary
Results driven property management and customer service professional with proven record of optimizing operations in service of organizations missions and values. Hands on supervisor capable of leading an energetic team to success within a fast-paced industry. Dedicated to providing the positive customer and client experience. Proven success in leadership, operational excellence and organizational development.
Overview
13
13
years of professional experience
Work History
Regional Manager
SARES REGIS Group
03.2024 - Current
- Led operations across multiple locations, overseeing eight sites, ensuring consistent execution of company standards and policies. Implemented operational best practices across properties, improving efficiency and consistency in service delivery
- Analyzed market trends and competitor activity to identify expansion opportunities and optimize pricing strategies
- Conducted regular site visits and audits to ensure compliance with company policies, safety regulations, and quality standards. Resolved escalated customer and employee issues, maintaining strong relationships and brand reputation
Regional Manager
FPI Management
Mill Valley, CA
10.2020 - 02.2024
- Oversee the daily operations of 682 units throughout the North and South Bay Area among five properties. Ensures that the portfolio and individual communities meet established operational, financial, and business performance goals by inspecting properties, reviewing financial, market, and operational reports, and developing and implementing appropriate action plans.
- Promotes client satisfaction and retention through timely reporting and on-going communication about the performance of the properties, and responds quickly and with urgency to client/owner concerns, questions, issues, and requests.
- Assist in managing client relationship by meeting with the owner, conducting property tours, providing updates about the property's performance, and responding to owner requests as needed. Coordinates work activities and services from vendors, consultants, and other contractors by researching and identifying needs, negotiating contracts, monitoring progress, processing invoices, and ensuring open communication between consultants and company project team members.
Property Manager
Pinnacle, Essex Property Trust
Walnut Creek, CA
08.2015 - 09.2020
- Promoted resident satisfaction and retention by responding to complaints, questions, and requests in a timely manner, and taking appropriate action to resolve and address service issues. Ensured the property's maintenance team members comply with the Company's standards.
- Oversaw the lease enforcement process by approving prospective resident applications, discounts and renewal leases, conducts periodic apartment inspections, follows proper notice requirements, evicts residents, and imposes and collects late fees and other charges as allowable and stated in the terms of the lease.
- Supervised property staff by interviewing, hiring, orienting, and training employees, and managed their performance in accordance with Company policies, values, and business practices.
Property Manager
Greystar
Santa Clara, CA
01.2013 - 08.2015
- Completed budget(s) for the property by analyzing and evaluating financial statements, reviewing current and projected marketing information, and accessing operational reports that establish historic and predict performance patterns.
- Approved and processed invoices from vendors, contractors, and service providers for payment by reconciling work performed, ensuring validity of certificates of insurance, coding charges to appropriate chart of account codes, and managing communication between the vendor/contractor, accounting, and the client/owner as needed.
- Built and maintained business relationships with ownership, while providing accurate and timely information/updates on the property successes and areas of improvement.
Skills
- Customer service driven
- Problem resolution
- Strategic, analytical and solid business acumen
- Vendor Service Management
- Strong interpersonal and relationship building skills
- Database Management
- Excellent written and verbal communication
- Impeccable attention to detail
Timeline
Regional Manager
SARES REGIS Group
03.2024 - Current
Regional Manager
FPI Management
10.2020 - 02.2024
Property Manager
Pinnacle, Essex Property Trust
08.2015 - 09.2020
Property Manager
Greystar
01.2013 - 08.2015