ASHLEY JONES
Columbus,GA
Summary
Devoted professional with over 5 years experience proactively and quickly identifying best course of action for given scenarios. Confident handling tasks independently and in teams with highly organized approach to work. Strong advocate for those in need and committed to providing best possible service.
Overview
10
10
years of professional experience
Work History
Intake Specialist
Evicore Healthcare/Care Core National
01.2022 - 02.2023
- Collected, verified, recorded and processed client demographics, insurance payments, and referral information.
- Explained eligibility requirements, application details, payment methods, and applicants' legal rights during intake assessment.
- Offered compassionate and attentive guidance to patients during moments of crisis and trauma.
- Worked with clinical and operations teams to facilitate client placement and obtain appropriate services for clients.
Customer Service Representative
Omnicare365/E-Health
06.2021 - 11.2021
- Answered incoming calls
- Assisted members with confirming health insurance status
- Assisted members with registering for health insurance for Humana, WellCare, Aetna,
- Cigna and United Healthcare
- Assisted members with locating and scheduling COVID-19 vaccinations for Pfizer,
- Moderna, and Johnson & Johnson
- Notated information provided and/or changes made.
Customer Service Representative
VXI Global Solutions LLC
Remote, GA
09.2020 - 05.2021
- Answered incoming calls
- De-escalated calls while maintaining calm, professional tone
- Troubleshooted Apple devices to confirm issues and potential solutions
- Assessed customer accounts and confirmed customer needs to upsell products.
Customer Service Representative
TSYS
Columbus, GA
04.2018 - 02.2020
- Received inbound customer calls related to credit and accounts receivable.
- Responded to customer requests for products, services, and company information.
- Provided primary customer support to internal and external customers.
- Processed recurring automated payments and credit card payments.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Unit Supply Specialist
United States ARMY
05.2013 - 03.2014
- Verified and notated inventory of supplies and equipment.
Education
High School Diploma -
Americus Sumter High School
Americus, GA05.2012
Skills
- Attention to Detail
- Patient Preparation
- Medical Terminology
- HIPAA Guidelines
- Active Listening
- Account Management
- Customer Support
- CPT Coding
- Tact and Sensitivity
- Data Entry Software
- Insurance Authorizations
- Adaptable and Flexible
- Patient Eligibility Requirements
Timeline
Intake Specialist
Evicore Healthcare/Care Core National
01.2022 - 02.2023
Customer Service Representative
Omnicare365/E-Health
06.2021 - 11.2021
Customer Service Representative
VXI Global Solutions LLC
09.2020 - 05.2021
Customer Service Representative
TSYS
04.2018 - 02.2020
Unit Supply Specialist
United States ARMY
05.2013 - 03.2014
High School Diploma -
Americus Sumter High School