Ashley Jones
Ashland City,TN
Summary
Dedicated professional with a background in administrative operations and a passion for technology. Recently graduated with a Bachelor of Science in Cyber Security, aiming to leverage strong organizational and problem-solving skills in an entry-level IT role. Committed to learning and contributing to team success in the IT field.
Overview
6
6
years of professional experience
Work History
Administrative Secretary
Tennessee Wildlife Resources Agency
06.2024 - Current
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Enhanced office efficiency by organizing and maintaining filing systems, managing correspondence, and scheduling appointments.
- Processed travel arrangements for Assistant Chief.
- Processed and paid invoices, maintained accurate financial records, and ensured payment compliance.
- Emphasized accuracy and attention to detail with thorough proofreading efforts, ensuring error-free documentation for both internal and external communications.
- Responded to inquiries from callers seeking information.
Main Phone Line Clerk 3
Tennessee Wildlife Resources Agency
11.2023 - 06.2024
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Provide customer service for the main agency phone line and “Ask TWRA” email including answering questions and directing customers to the appropriate agency division.
- Manage mailroom and donation center operations including operating postage machines and handling FedEx shipping labels using Pitney Bowes Enterprise Software.
Customer Service Representative
Pleasant Vie Utility District
05.2019 - 11.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Input, verified and processed customer data and billing.
- Maintained customer water and sewer accounts.
- Processed customer payments in person and electronically.
Education
Bachelor of Science - Cyber Security
American Public University
Charles Town, WV10-2024
Skills
- Verbal communication
- Customer relations and communications
- Records management
- Research and analytical skills
- Mail management
- File management
- Meeting coordination
- Expense reporting
- Travel arrangements
- File organization
- Administrative support
- Spreadsheet creation
- Organization
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
RemoteImportant To Me
Work-life balancePersonal development programsHealthcare benefits401k matchQuote
I can’t understand why people are frightened of new ideas. I’m frightened of the old ones.
John Cage
Languages
English
Native or Bilingual
Timeline
Administrative Secretary
Tennessee Wildlife Resources Agency
06.2024 - Current
Main Phone Line Clerk 3
Tennessee Wildlife Resources Agency
11.2023 - 06.2024
Customer Service Representative
Pleasant Vie Utility District
05.2019 - 11.2023
Bachelor of Science - Cyber Security
American Public University
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