Ashley Jones
Ashland City,TN
Summary
Dedicated professional with a background in administrative operations and a passion for technology. Recently graduated with a Bachelor of Science in Cyber Security, aiming to leverage strong organizational and problem-solving skills in an entry-level IT role. Committed to learning and contributing to team success in the IT field.
Overview
6
6
years of professional experience
Work History
Administrative Secretary
Tennessee Wildlife Resources Agency
Nashville, TN
06.2024 - Current
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Enhanced office efficiency by organizing and maintaining filing systems, managing correspondence, and scheduling appointments.
- Processed travel arrangements for Assistant Chief.
- Processed and paid invoices, maintained accurate financial records, and ensured payment compliance.
- Emphasized accuracy and attention to detail with thorough proofreading efforts, ensuring error-free documentation for both internal and external communications.
- Responded to inquiries from callers seeking information.
Main Phone Line Clerk 3
Tennessee Wildlife Resources Agency
Nashville, TN
11.2023 - 06.2024
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Provide customer service for the main agency phone line and “Ask TWRA” email including answering questions and directing customers to the appropriate agency division.
- Manage mailroom and donation center operations including operating postage machines and handling FedEx shipping labels using Pitney Bowes Enterprise Software.
Customer Service Representative
Pleasant Vie Utility District
Pleasant View, TN
05.2019 - 11.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Input, verified and processed customer data and billing.
- Maintained customer water and sewer accounts.
- Processed customer payments in person and electronically.
Education
Bachelor of Science - Cyber Security
American Public University
Charles Town, WV10-2024
Skills
- Verbal communication
- Customer relations and communications
- Records management
- Research and analytical skills
- Mail management
- File management
- Meeting coordination
- Expense reporting
- Travel arrangements
- File organization
- Administrative support
- Spreadsheet creation
- Organization
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeLocation Preference
RemoteImportant To Me
Work-life balancePersonal development programsHealthcare benefits401k matchQuote
I can’t understand why people are frightened of new ideas. I’m frightened of the old ones.
John Cage
Languages
English
Native or Bilingual
Timeline
Administrative Secretary
Tennessee Wildlife Resources Agency
06.2024 - Current
Main Phone Line Clerk 3
Tennessee Wildlife Resources Agency
11.2023 - 06.2024
Customer Service Representative
Pleasant Vie Utility District
05.2019 - 11.2023
Bachelor of Science - Cyber Security
American Public University