Darlene Read
La Grande
Summary
Dedicated administrative secretary with over 15 years of experience in healthcare environment with strong schedule management, office procedures, communication skills, and support team collaboration. Strong attention to detail and problem-solving abilities, contributing to enhanced workflows and patient experiences, and support team collaboration.
Overview
24
24
years of professional experience
Work History
Administrative Secretary
Grande Ronde Hospital
La Grande
03.2020 - Current
- Managed schedules and appointments for medical staff and administrative personnel.
- Prepared and maintained confidential patient records and documentation systems.
- Assisted in the development of office procedures to enhance efficiency in workflows.
- Facilitated communication between departments to support collaborative patient care efforts.
- Organized meetings, including preparation of agendas and distribution of minutes.
- Handled incoming correspondence, prioritizing responses based on urgency and importance.
- Supported billing and insurance processes through accurate data entry and record-keeping.
- Answered phones, responded to inquiries, and directed calls appropriately.
- Organized and maintained confidential files and records.
- Provided administrative support to the executive team including filing, faxing, photocopying, scanning documents.
- Filed and updated employee, customer and external partner contact information into company database.
- Wrote email messages, memos, and business letters for management and proofread documentation to provide error-free correspondence.
- Scheduled appointments, managed calendars, and organized events.
- Communicated with customers via email and telephone to respond to inquiries, direct calls to proper personnel and confirm deliveries.
- Inputted data accurately into computer systems in order to generate reports or tracking documents.
- Managed office supplies inventory and placed orders when necessary.
- Monitored incoming emails and responded accordingly.
- Handled mail distribution duties such as sorting out incoming mail or packages for delivery or pickup.
- Prepared agendas for meetings and took minutes.
- Greeted visitors in a professional manner and provided assistance as needed.
- Assisted with onboarding of new employees by providing orientation materials and scheduling training sessions.
- Received and routed incoming calls and correspondence to promote timely communication.
- Maintained database of customer information such as contact details and purchase history.
- Produced and distributed memos, newsletters, and other forms of communication.
- Conducted research and performed statistical analysis for weekly and monthly production reports.
- Set up workshops and meetings by scheduling conference rooms, coordinating catering and preparing supplies.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
- Composed, edited and typed complex memos and reports with job-related software.
- Responded to customer issues to provide immediate resolution and improve retention.
- Sorted and distributed incoming faxes, letters and emails for office distribution.
- Updated system to organize office documentation, maximizing efficiency and increasing productivity.
Admitting Registrar
Grande Ronde Hospital
La Grande
05.2001 - 03.2020
- Greeted patients and visitors warmly upon arrival at the hospital.
- Collected and verified patient information during the admission process.
- Managed electronic health record entries for accuracy and completeness.
- Assisted patients in completing necessary admission forms efficiently.
- Coordinated with healthcare staff to facilitate smooth patient admissions.
- Ensured compliance with hospital policies during patient registration procedures.
- Maintained confidentiality of patient information throughout the registration process.
- Performed daily audits of patient records for accuracy and completeness.
- Provided assistance to clinical staff members during the admission process as needed.
- Addressed patients and visitors professionally, efficiently and empathetically, demonstrated warm, approachable demeanor and kept waiting area orderly, presentable and inviting.
- Interacted with patients in person or by telephone to obtain required information for registration purposes.
- Entered patient data into electronic health record system according to established protocols.
- Verified patient information, including insurance coverage and demographic data.
- Greeted and admitted patients and visitors for in-patient and out-patient surgeries, testing and procedures and communicated policies and gave directions to proper clinical or waiting area.
- Mastered hospital computerized systems, efficiently entered, monitored, and tracked computerized data and mentored other hospital team members in technology use.
- Ensured compliance with HIPAA regulations governing the release of confidential patient information.
- Assisted in the completion of admission documents and other forms related to patient care services.
- Coordinated patient paperwork and charts.
- Applied knowledge of medical terminology and insurance processes to support office administration productivity.
- Completed registrations for laboratory work, surgical procedures and radiology.
- Provided information about hospital services to patients and families effectively.
- Answered questions regarding hospital policies and procedures related to admissions.
- Communicated thoroughly with internal teams such as cardiology, MRI, CT, laboratory and radiology, creating seamless and low-stress patient experience and efficient hospital operations.
- Collaborated with other departments on complex cases requiring special attention or authorization approval.
- Completed pre-registration activities such as obtaining authorizations, scheduling appointments, and verifying insurance benefits.
- Screened incoming calls from physicians offices requesting admission orders.
- Assisted patients in understanding their insurance coverage and any out-of-pocket expenses.
Education
Associates of Word Processing - Business
Ricks College
Rexburg, Idaho06-1989
Skills
- Schedule management
- Patient documentation
- Data entry
- Medical terminology
- Office procedures
- Customer relationship management
- Billing support
- Electronic health records
- Compliance auditing
- Communication skills
- Problem solving
- Attention to detail
- Team collaboration
- Time management
- Event coordination
- Administrative coordination
- Schedule control
- Spreadsheet creation
- File management
- Meeting coordination
- Scheduling and calendar management
- Verbal communication
- Report generation
- Administrative support
- Report preparation
- Correspondence preparation
- Materials management
- Document preparation
- File organization
- Microsoft office
- Multi-tasking
- Interpersonal communication
- Administrative procedures
- Office management
- Documentation and recordkeeping
- Written communication
- Document retrieval
- Telecommunication
- Calendar management
- Document management
- Adaptability
Affiliations
- Hobbies include crafting, reading, and quilting. Love to spend time at the beach as well as in the mountains. But mostly love spending time with my family where we happen to be.
References
References available upon request.
Timeline
Administrative Secretary
Grande Ronde Hospital
03.2020 - Current
Admitting Registrar
Grande Ronde Hospital
05.2001 - 03.2020
Associates of Word Processing - Business
Ricks College