Seasoned customer service representative with more than 10 years of experience in fast-paced,achieving exceptional results in customer service and customer surveys.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Conduent/sunpass
Ocoee, FL
09.2024 - Current
Cook
AdventHealth
Altamonte Springs, FL
09.2022 - 08.2024
Server Supervisor
Waffle House
Altamonte Springs, FL
09.2016 - 09.2022
Trained new employees on service standards and menu items to improve onboarding processes.
Resolved guest issues related to food quality, service times and incorrect orders.
Performed side work such as cleaning, restocking, polishing silverware and preparing tables for next shift.
Delivered positive guest experiences to 4 tables through exceptional service.
Bussed tables and removed unnecessary items to facilitate positive experiences.
Informed guests on recipes with attention to particular allergens.
Prepared coffee, tea, soda and other nonalcoholic beverages for guests.
Oversaw food preparation, production and presentation according to quality standards.
Supervised team of 3 employees in fast-paced establishment, maintaining positive and productive atmosphere to enhance employee experience.
Handled over $1,500 worth of cash and card transactions daily with accuracy and efficiency.