Summary
Overview
Work History
Education
Skills
Education and Training
Timeline
Generic

Ashley Jones

Altamonte Springs,FL

Summary

Seasoned customer service representative with more than 10 years of experience in fast-paced,achieving exceptional results in customer service and customer surveys.

Overview

11
11
years of professional experience

Work History

Customer Service Representative

Conduent/sunpass
Ocoee, FL
09.2024 - Current

Cook

AdventHealth
Altamonte Springs, FL
09.2022 - 08.2024

Server Supervisor

Waffle House
Altamonte Springs, FL
09.2016 - 09.2022
  • Trained new employees on service standards and menu items to improve onboarding processes.
  • Resolved guest issues related to food quality, service times and incorrect orders.
  • Performed side work such as cleaning, restocking, polishing silverware and preparing tables for next shift.
  • Delivered positive guest experiences to 4 tables through exceptional service.
  • Bussed tables and removed unnecessary items to facilitate positive experiences.
  • Informed guests on recipes with attention to particular allergens.
  • Prepared coffee, tea, soda and other nonalcoholic beverages for guests.
  • Oversaw food preparation, production and presentation according to quality standards.
  • Supervised team of 3 employees in fast-paced establishment, maintaining positive and productive atmosphere to enhance employee experience.
  • Handled over $1,500 worth of cash and card transactions daily with accuracy and efficiency.

Customer Service Representative

24-7 Intouch
Orlando, FL
04.2014 - 08.2016
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Educated customers on special pricing opportunities and company offerings.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Consulted with customers to resolve service and billing issues.

Education

GED -

Edgewater High School
Orlando, FL

Skills

  • Communication
  • Teambuilding
  • Reliable and trustworthy
  • Supervision
  • Work ethic
  • Active listening
  • Friendly, positive attitude
  • Organization
  • People skills
  • Conflict resolution

Education and Training

other

Timeline

Customer Service Representative

Conduent/sunpass
09.2024 - Current

Cook

AdventHealth
09.2022 - 08.2024

Server Supervisor

Waffle House
09.2016 - 09.2022

Customer Service Representative

24-7 Intouch
04.2014 - 08.2016

GED -

Edgewater High School
Ashley Jones