Ashley Jones
Dallas,TX
Summary
Dynamic customer service professional with extensive experience at Overnight Prints, excelling in cash handling and customer engagement. Proven ability to maintain composure in high-pressure situations while exceeding service goals. Skilled in order processing and fostering client relationships, contributing to repeat business and a welcoming environment.
Overview
6
6
years of professional experience
Work History
Customer Service Cashier
Overnight Prints
Dallas, TX
01.2025 - Current
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Met customer service goals and exceeded customer expectations.
Shampoo Technician
Danielle Styles
Dallas, TX
08.2021 - 12.2024
- Developed strong relationships with clients, leading to repeat business and positive word-of-mouth referrals.
- Participated in ongoing education opportunities to stay current with industry advancements in hair care technologies and practices.
- Provided exceptional customer service while addressing inquiries related to shampoo treatments or other salon offerings.
- Conducted thorough consultations with clients to determine appropriate services based on individual needs and preferences.
- Assisted stylists in their daily tasks, ensuring timely completion of appointments and maximum productivity.
Sales Associate
Golds Beauty Supply
Dallas, TX
06.2019 - 04.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
Education
Certification - Microsoft Office
El Centro College
Dallas, TX02.2022
Diploma - Basics
A Maceo Smith
Dallas, TX05.2003
Skills
- Cash handling
- Point of sale
- Customer engagement
- Order processing
- Store organization
Timeline
Customer Service Cashier
Overnight Prints
01.2025 - Current
Shampoo Technician
Danielle Styles
08.2021 - 12.2024
Sales Associate
Golds Beauty Supply
06.2019 - 04.2021
Certification - Microsoft Office
El Centro College
Diploma - Basics
A Maceo Smith