Ashley Jones
Summary
Resourceful Police Dispatcher experienced in processing emergency calls to quickly dispatch law enforcement and non-fire personnel. Communicated effectively with upset and irate citizens. Exercised good judgment to make sound decisions in emergency situations.
Overview
11
11
years of professional experience
2
2
years of post-secondary education
1
1
Certification
Work History
Police Dispatcher
Calcasieu Parish Sheriff's Office
Lake Charles, Louisiana
03.2021 - Current
- Operated multi-line phone system to receive emergency and non-emergency calls.
- Coordinated communication between law enforcement and emergency services personnel.
- Monitored radio transmissions for dispatching police units to incidents.
- Maintained accurate logs of all dispatched calls and officer activities.
- Collaborated with team members to improve response times and procedures.
- Documented all communications received via phone or radio transmissions accurately.
- Researched vehicular registration, driving records and warrant information to support officers with traffic stops.
- Trained new employees on basic operations of the police radio console and CAD system.
- Facilitated interdepartmental collaboration between patrol officers, detectives, crime scene investigators.
- Utilized a computer-aided dispatch system to track unit locations, responder availability, and update incident statuses.
- Coordinated communication between multiple agencies when responding to complex incidents.
- Tracked call logs and shift data to enter into computer system.
- Verified the status of units assigned to calls in order to ensure safety protocols were followed.
- Operated law enforcement communication equipment and NCIC database to facilitate information to department.
- Created incident reports and maintained records of all incoming calls and dispatches.
- Maintained an organized filing system for all documents related to police dispatching activities.
- Provided support to officers by relaying critical information during emergencies.
- Handled emergency phone calls calmly and obtained pertinent information with composed approach.
Lead Cashier
Leonard’s Food Quarters
12.2014 - 03.2021
- Supervised daily cash register operations and maintained accurate cash flow.
- Trained new cashiers on customer service protocols and checkout procedures.
- Processed customer transactions efficiently using point-of-sale systems.
Education
Associate of Science - Business Administration And Management
Louisiana State Univerity Eunice
Eunice, LA 08.2013 - 12.2015
Skills
- Multi-line phone operation
- Computer-aided dispatch
- Radio communication
- Critical incident support
Certification
- CTO ( CERTIFIED TRAINING OFFICER)
- POST CERTIFIED
Languages
English
Professional
Timeline
Police Dispatcher
Calcasieu Parish Sheriff's Office
03.2021 - Current
Lead Cashier
Leonard’s Food Quarters
12.2014 - 03.2021
Associate of Science - Business Administration And Management
Louisiana State Univerity Eunice
08.2013 - 12.2015