Ashley Jones
Wildomar,CA
Summary
Results-driven customer service professional with expertise in problem-solving and effective communication. Experienced in training staff and enhancing customer experiences, contributing to organizational success. Detail-oriented with strong adaptability and interpersonal skills, capable of resolving issues independently and mastering new skills quickly.
Overview
5
5
years of professional experience
Work History
Clerk/Lead CSR
Stater Bros Markets
Wildomar, California
01.2022 - Current
- Assisted customers with product inquiries and provided exceptional service.
- Stocked shelves and organized merchandise to maintain store appearance.
- Assisted in training new clerks on procedures and customer service protocols.
- Assisted customers with inquiries and complaints in a professional manner.
- Communicated with customers and employees to answer questions or explain information.
- Monitored and directed work of lower-level clerks.
- Identified issues and utilized emotional intelligence and communication to defuse.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
Host and Server
Memelli's Sports Bar
Murrieta, California
09.2021 - 01.2022
- Assisted various departments by bussing tables and delivering food orders to ensure smooth operations.
- Resolved customer service and food-related issues to maintain guest satisfaction.
- Cleaned and restocked counter areas, replenished cash drawer and checked server supplies to facilitate operations.
- Engaged with customers to foster a welcoming atmosphere, address inquiries, and resolve complaints.
Education
GED -
Mt. San Jacinto College
Temecula, CA06-2024
High School Diploma -
Elsinore High School
Wildomar, CA06-2022
Skills
- Customer service
- Cash handling
- Problem solving
- Time management
- Multitasking capacity
- Collaborative teamwork
- Effective communication
- Adaptability
- Team training
- Emotional intelligence
Timeline
Clerk/Lead CSR
Stater Bros Markets
01.2022 - Current
Host and Server
Memelli's Sports Bar
09.2021 - 01.2022
GED -
Mt. San Jacinto College
High School Diploma -
Elsinore High School