Ashley Joseph
Somerville,MA
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
12
12
years of professional experience
Work History
Assistant Manager
Desnuda Cocina & Bar
Boston, Massachusetts
09.2025 - Current
- Supervised daily operations and staff activities in a fast-paced restaurant environment.
- Implemented operational policies that streamlined processes and enhanced daily workflow.
- Delegated tasks to staff while establishing clear priorities and goals to ensure accountability.
- Conducted regular team meetings to share updates and foster collaboration among staff.
- Ensured compliance with safety regulations and company policies.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Lead Server
Gigi South End
Boston, Massachusetts
05.2024 - 09.2025
- Supervised daily restaurant operations and ensured exceptional customer service.
- Trained and mentored new servers on menu knowledge and service standards.
- Handled customer inquiries and resolved issues to enhance dining experience.
- Managed opening and closing duties to facilitate restaurant operations.
Server
Via Lago
Lexington, Massachusetts
06.2023 - 07.2024
- Provided exceptional customer service in fast-paced dining environment.
- Served food and beverages promptly while ensuring quality standards.
Server
Oakley Country Club
Watertown, Massachusetts
03.2022 - 05.2023
- Maintained cleanliness of dining area and ensured a welcoming atmosphere.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Delivered food orders promptly and courteously.
Server
In A Pickle
Waltham, Massachusetts
09.2021 - 03.2022
- Provided friendly and efficient service to customers in a fast-paced environment.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Took orders from customers accurately and in a timely manner.
Avasys Monitor Technician
Spaulding Hospital
Cambridge
12.2020 - 12.2021
- As a monitor tech, my main responsibility is patient safety.
- Through a camera I am able to monitor patients, redirect them, etc.
- I also make sure all medical devices, tubes/lines are also safe.
- Safety is my main priority.
Unit Secretary
Spaulding Hospital
Cambridge
01.2018 - 12.2021
- As a unit secretary, I am responsible for the general flow of the floor.
- Such as making sure all patient appointments are scheduled and booked, for updating the phone systems, making sure all necessary paperwork goes where it needs to go, relaying important messages to coworkers etc.
Unit Service Aide
Spaulding Hospital
Cambridge
12.2017 - 12.2021
- As a unit service aide, I am responsible for making sure all PPE is stocked.
- Such as, gowns, gloves, wipes, etc.
- Running labs, assisting with passing out trays, one to one observation, etc.
- Most of all being of service to my fellow coworkers, and patients.
Hostess
Temple Bar
Cambridge, MA
08.2014 - 07.2017
- Like a unit Secretary, it’s really important to control the flow of the restaurant as a hostess.
- My job was to greet guests, seat them, and assist with any small detail during their dining experience.
- It was also my responsibility to book guest reservations, coat check, etc.
Education
Quincy College -
Quincy College
01-2020
Bunker Hill Community College -
Bunker Hill Community College
01-2018
High School -
Somerville High School
01-2014
Skills
- Supervision
- Operational efficiency
- Team coordination
- Safety compliance
- Staff delegation
- Customer relationship management
- Effective communication
- Team leadership
- Task delegation
- Inventory management
Timeline
Assistant Manager
Desnuda Cocina & Bar
09.2025 - Current
Lead Server
Gigi South End
05.2024 - 09.2025
Server
Via Lago
06.2023 - 07.2024
Server
Oakley Country Club
03.2022 - 05.2023
Server
In A Pickle
09.2021 - 03.2022
Avasys Monitor Technician
Spaulding Hospital
12.2020 - 12.2021
Unit Secretary
Spaulding Hospital
01.2018 - 12.2021
Unit Service Aide
Spaulding Hospital
12.2017 - 12.2021
Hostess
Temple Bar
08.2014 - 07.2017
Quincy College -
Quincy College
Bunker Hill Community College -
Bunker Hill Community College
High School -
Somerville High School