Ashley Jost
Fond Du Lac,WI
Summary
Proven Dispatcher at Charter Spectrum, adept in stress tolerance and dispatching procedures, enhanced operational efficiency by training new staff and managing up to 100 techs daily. Excelled in customer relations and schedule management, fostering professional relationships and promoting teamwork. Demonstrated decision-making and route planning skills, ensuring seamless workflow and customer satisfaction.
Overview
11
11
years of professional experience
Work History
Dispatcher
Charter Spectrum
05.2017 - Current
- Directed dispatching and routing, up to 100 techs a day.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Promoted teamwork among colleagues by proactively assisting others when needed.
- Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.
- Managed customer accounts and invoicing.
- Monitored vehicle locations to coordinate timely arrivals.
- Answered phone calls and responded to customer complaints and issues.
- Oversaw route and condition of field units to manage daily schedule and maintain organized shifts.
Food Service Worker
Hardee's
03.2013 - 05.2017
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
Education
High School Diploma -
Fond Du Lac High School
Fond Du Lac, WI06.2014
Skills
- Stress Tolerance
- Dispatching procedures
- Prioritizing calls
- Customer Relations
- Schedule Management
- Route Planning
- Route Navigation
- Maintaining call metrics
- Work Order Management
- Closing tickets
- Customer Service
- Decision-Making
- Delegating Work
Timeline
Dispatcher
Charter Spectrum
05.2017 - Current
Food Service Worker
Hardee's
03.2013 - 05.2017
High School Diploma -
Fond Du Lac High School